Governance & Compliance Hub

Built for Trust. Structured for Risk. Committed to Accountability

At First Contact, governance is not a static obligation. It is a strategic function designed to protect value, enable operational certainty and deliver client assurance at scale. Our governance model is tailored for the complex needs of corporate occupiers, commercial landlords and property managers who rely on consistent, compliant and ethically delivered workplace services.

We maintain a formal, enterprise-grade governance framework that supports:

  • Contract and service delivery compliance.
  • Workforce risk mitigation and safety assurance.
  • Data privacy, cybersecurity and ethical business conduct.
  • ESG integration across operational and supply chain activities.
  • Transparent pricing, legal compliance and reporting integrity.

All policies are actively maintained, reviewed and audited to ensure alignment with evolving Australian legislation, international best practice and industry standards.

This page provides access to the core policies that underpin our governance structure, including:

  • Labour hire licensing compliance across all operating states and territories.
  • Privacy and data protection aligned with the Australian Privacy Act and GDPR.
  • Modern slavery prevention, reporting and ethical sourcing protocols.
  • ESG objectives embedded into operational playbooks and procurement frameworks.
  • WHS compliance and frontline staff training under Fair Work and state-based safety codes.
  • Cybersecurity, systems protection and responsible information governance.
  • Anti-corruption and misconduct policies including fraud controls and whistleblower protection.

Our governance framework is overseen by the Compliance and Risk team and is embedded across every layer of service delivery. From workforce management to technology integration and client reporting, it plays a central role in how we deliver consistent, compliant and trusted outcomes. It is not peripheral to how we operate. It is fundamental to how we perform.

CEO Statement

"At First Contact, governance is both a leadership responsibility and a business advantage. We see it not just as a requirement, but as a reason our clients trust us to deliver services in high-scrutiny, high-compliance environments. It is how we lead with integrity and protect our partnerships."
John Ortner, PhD | CEO & Managing Director

Contact the Compliance Team

To request further information or supporting documentation, please contact our team using the
Compliance Contact Form

Access Our Core Policies

All key policies and governance documents are listed below and available for direct access.

Privacy Policy

How we collect, store, and protect personal data in compliance with GDPR and the Australian Privacy Act.

Terms and Conditions

Legal framework for client engagements, service terms, and business obligations.

ESG Statement

Our corporate commitments to ethical business practices, sustainability, and responsible governance.

Sustainability Statement

Our carbon footprint reduction strategy and responsible workplace operations plan.

Modern Slavery Statement

How we prevent forced labour, human rights violations, and ensure ethical sourcing across our supply chain.

Labour Hire Licence

Certification that First Contact complies with all labour hire laws and employment regulations.

Supplier Code of Conduct

Standards for ethical sourcing, vendor compliance, and responsible supply chain practices.

Workplace Health and Safety

Workplace safety, employee well-being policies, and risk management strategies.

Whistleblower Protection Policy

Confidential process for reporting unethical behaviour, fraud, or misconduct.

IT & Cybersecurity Policy

Standards for protecting data, preventing cyber threats, and securing company IT infrastructure.

Anti-Bribery & Corruption Policy

Prevents unethical business practices, ensuring compliance with anti-fraud and corruption laws.

Diversity, Equity & Inclusion (DEI) Policy

Promotes a diverse, fair, and inclusive workplace, ensuring equal opportunities for all.

All policies are regularly reviewed  to align with regulatory requirements and industry best practices.

Why Compliance Matters at First Contact

  • Labour Hire Compliance  – First Contact ensures fair employment practices, compliance with workplace laws, and proper remuneration for all employees.
  • Modern Slavery Prevention  – We actively prevent forced labour, child labour, and unethical supply chain practices in line with the Australian Modern Slavery Act.
  • Cybersecurity & Data Protection  – We comply with GDPR and Australian Privacy Laws to protect personal and business information.
  • Ethical Business Conduct  – We enforce strict anti-corruption, anti-bribery, and fair business practices.
  • Diversity & Inclusion  – We promote equal opportunities, non-discrimination, and an inclusive workplace culture.
  • Sustainability & ESG Commitments  – We integrate ESG principles into our workplace operations, focusing on carbon footprint reduction, ethical partnerships, and governancetransparency.
  • Workplace Safety & Well-being  – We comply with Fair Worklaws, work health and safety regulations, and anti-discrimination policies to foster safe and inclusive workplaces.

Compliance and Regulatory Contact Information

For inquiries, policy access, or reporting compliance concerns, contact:


Compliance Officer, First Contact Pty Ltd
Email: compliance@firstcontact.co
Phone: +61 3 9020 5750
Office: Level 8, 488 Bourke Street, Melbourne, Australia

At First Contact, compliance is not just a requirement—it is a commitment to ethical leadership, sustainability, and responsible business practices. We encourage all stakeholders to reach out for any compliance-related matters.