FirstContact

Why Choose First Contact for Workplace Services?

Trusted by Global Leaders

We partner with major banks, leading law firms, and high-profile companies to deliver superior workplace services, creating environments where talent thrives and productivity excels. Our clients have seen up to 25% reductions in operational inefficiencies and improved employee satisfaction scores.

Tailored Solutions

From front-of-house reception to executive support, our services are customised to meet the unique needs of each client, ensuring every element of your workplace reflects your brand’s excellence.

Experience-Driven Approach

Drawing on our extensive hospitality heritage, we focus on delivering personalised, people-first workplace experiences that enhance employee satisfaction and engagement. Our services are proven to increase engagement by 25% within the first year.

Comprehensive Service Offering

We provide end-to-end workplace services, from concierge management to wellness hosting, ensuring every interaction contributes to a seamless and productive workplace.

Cutting-Edge Technology Integration

With the integration of IoT, smart building technologies, and workplace analytics, we provide data-driven insights that optimise space usage, enhance collaboration, and boost overall workplace efficiency. Our clients typically experience a 30% improvement in space utilisation after implementing these technologies.

Choose from a wide range of Workplace Services

Unrivalled Expertise

Proven Track Record:

With years of experience in workplace services, including front desk management, tenant services, and corporate concierge, we have successfully enhanced the workplace experience of numerous clients, including major commercial properties.
Specialised Services:

Our services are specifically designed for corporate real estate services, facilities management, and office management, ensuring optimal efficiency and satisfaction.

Premium Service Quality

Customer-Centric Approach:

We prioritise the needs of tenants and visitors, delivering top-tier concierge services and customer service excellence that exceeds expectations.
Tailored Solutions:

Our customisable service plans and flexible staffing levels ensure that we meet your specific requirements, providing value and efficiency.

Innovative Technology Integration

Advanced Tools:

Partnering with industry leaders like Eptura, we leverage cutting-edge workplace technology solutions to streamline operations and enhance user experience.
Digital Platforms:

Our interactive kiosks and mobile apps offer convenient, self-service options for tenants and visitors, boosting engagement and satisfaction.

Commitment to Wellbeing and Community

Health and Wellbeing Programs:

We promote a healthy workplace through comprehensive wellbeing initiatives, ensuring your employees are supported both physically and mentally.
Community Building:

Our community building initiatives and events foster a sense of community within your workplace, enhancing collaboration and morale.

Sustainability and Compliance

Eco-Friendly Practices:

We implement sustainable office practices and support social responsibility initiatives, aligning with your corporate values.
Full Compliance:

Our adherence to the Clerks Private Sector Award 2020 and labour hire licensing requirements ensures your peace of mind and legal compliance.

Reception & Front of House Services

For over 17 years, we’ve set the standard in premier greeting services nationwide. Our skilled reception teams operate across diverse locations, offering a warm, professional welcome in every setting—from sleek corporate lobbies to exclusive client areas and high- rise reception desks. We ensure that every visitor feels valued from the moment they arrive.

Meeting Room & Events Management

Mastering the art of meeting room management, our teams ensure your spaces are fully utilized and your facilities function flawlessly. Tied closely to reception or frontline operations, we coordinate and communicate with precision, making sure every meeting and event runs smoothly.

Executive & Administrative Support

Our executive and administrative teams are the backbone of efficiency, creating value through expert document production, diary management, travel coordination, and more. We streamline your operations, maximizing the productivity of your people and talent.

Leading Concierge Services

Our concierge teams are positioned in Australia’s most prestigious office precincts, from the historic Queen & Collins to Sydney’s Chifley Tower and Brisbane’s 80 Ann Street. No request is too unusual—our global network ensures our teams have access to specialists for whatever you need, delivering personalized, can-do service at the heart of Australia’s business centres.

Workplace Concierge & Facilities Management

Efficiency begins with us. Our workplace concierge function is the cornerstone of smooth property operations. We excel in issue reporting and escalation, working seamlessly with frontline teams across various buildings and sectors to swiftly identify, report, and resolve problems. From mail handling and “work ready” audits to employee onboarding tours, we integrate seamlessly into your operations, becoming an indispensable extension of your team.

Experience Curation & Placemaking Support

We focus on the entire user journey—from arrival to departure—to meet the evolving needs of building occupants and property owners. Our specialized teams curate vibrant, welcoming environments that make employees eager to come to work. From curated experiences and community-building initiatives to personalized concierge services and regular wellness programs, our goal is to transform office spaces into dynamic, engaging communities that enhance productivity, well-being, and satisfaction.

Business Lounge & Flex Spaces

Our versatile team supports your entire workspace experience, managing everything from supplies and hospitality to events and administrative tasks. We blend the roles of receptionist, concierge, ambassador, and event planner to create an exceptional shared office environment, expertly managing flexible workspaces while fostering a strong sense of community.

Wellness Hosts

Our Active Concierge Hosts transform End of Trip (Refresh & Recharge) spaces into vibrant wellness hubs, promoting healthy living and sustainable transportation. This innovative approach turns functional areas into dynamic centres for active lifestyles, creating a vibrant community of like-minded individuals within the office tower.

Corporate Catering

Elevate your workplace dining with our bespoke catering solutions. Collaborating with Australia’s top culinary experts, we craft seasonal menus tailored to your specific needs. Whether utilizing in-house kitchen facilities or opting for convenient delivery, our services blend skilled boardroom waitstaff with customized on-site barista bars, delivering an exceptional dining experience.

Our Workplace Services Include

Reception & Front of House Services

We create warm, welcoming reception environments that reflect your company’s brand, providing professional and courteous staff who ensure seamless visitor experiences.

Meeting Room & Events Management

Our team handles all aspects of meeting room and event coordination, from scheduling to setup, ensuring flawless execution and maximum productivity for your internal and client-facing events.

Executive & Administrative Support

We provide executive and administrative support tailored to your leadership team’s needs, helping to streamline operations and support key business functions.

Leading Concierge Services

Our concierge services are designed to enhance employee and visitor experiences by delivering premium, personalised services that cater to every need, from reservations to travel arrangements.

Workplace Concierge & Facilities Management

We offer comprehensive workplace concierge and facilities management services that ensure smooth daily operations, from handling maintenance requests to overseeing workplace logistics.

Experience Curation & Placemaking Support

We curate workplace experiences that enhance employee engagement and well-being. From art installations to themed events, our placemaking services turn workplaces into dynamic, inspiring spaces.

Business Lounge & Flex Spaces

We manage flexible workspaces and business lounges, providing employees and visitors with comfortable, functional spaces that adapt to evolving work styles.

Wellness Hosts

Our wellness hosts create and manage wellness programs and activities, helping to foster a healthy and positive work environment where employees can thrive.

Corporate Catering

We provide corporate catering services that offer high-quality, customisable food and beverage options for events, meetings, and daily office needs.

Food and Beverage

At First Contact, we believe that great workplace experiences are built through seamless, high-quality hospitality services. Our Food & Beverage (F&B) solutions enhance the everyday moments in your workplace, ensuring employees and guests enjoy a tailored, memorable dining experience. Additionally, through our self-delivery model, clients retain full control over F&B profits, providing significant financial benefits while maintaining exceptional service quality.

Why Choose First Contact’s Workplace Operational Consultancy?

Hands-On Expertise: We don’t just guide; we implement. Our team works directly with your operations team to ensure smooth execution of workplace improvements, whether you're transitioning to new technology, redesigning space usage, or enhancing employee experiences.
Data-Driven Optimisation: Using advanced analytics and real-time data insights, we identify operational inefficiencies and create actionable improvement plans. On average, our clients have seen a 15% reduction in space costs and a 20% improvement in operational efficiency.
Work process improvements: Streamlining workflows for efficiency and effectiveness.
Technology Integration: Our consultants specialise in integrating workplace technologies that streamline operations, from smart meeting room scheduling systems to IoT-enabled facilities management.
Employee-Centric Focus: We ensure that any operational improvements are designed with your employees in mind, creating spaces that boost morale, foster collaboration, and improve retention.

How We Can Help

Operational Efficiency Audits: We assess your current operations and identify areas for improvement, ensuring everything from maintenance schedules to room utilisation is optimised for efficiency.
Workplace Technology Implementation: We help implement cutting-edge workplace technologies, including IoT and automation systems, that enhance operational effectiveness.
Work process improvements: Streamlining workflows for efficiency and effectiveness.
Change Management Support: When operational changes are needed, we ensure smooth transitions with minimal disruption to your workforce, from technology rollouts to space redesigns.
Ongoing Monitoring & Support: After implementation, we continue to monitor workplace performance and provide ongoing support to maintain and improve efficiency.

Case Studies

Revolutionising the Workplace: Prioritising People, Transforming Spaces & Optimising Work.

Revolutionising the Workplace: Prioritising People, Transforming Spaces & Optimising Work 1

As the concept of work evolves from a place to an activity, businesses worldwide are facing a pivotal transformation. The rise of hybrid working models has not only altered where we work but has also redefined how we work. This shift emphasizes the importance of service quality in supporting people's return to the office. In this era, delivering exceptional service quality outcomes for your customers, co-workers, and community becomes paramount.