Workplace Services

At the Forefront of Service Excellence: Partnering with Property Owners and Occupiers

Why Choose First Contact for Workplace Services?

We connect you with exceptional talent, partnering with global leaders to shape seamless workplace experiences.

Entrusted by major banks, top law firms, dynamic media companies, and landmark developments, we ensure that every interaction in your office environment reflects excellence.

Whether you’re a large corporation or a small business, our comprehensive approach builds trust and delivers results.

Choose from a wide range of Workplace Services

Unrivalled Expertise

  • Proven Track Record:

    With years of experience in workplace services, including front desk management, tenant services, and corporate concierge, we have successfully enhanced the workplace experience of numerous clients, including major commercial properties.

  • Specialised Services:

    Our services are specifically designed for corporate real estate services, facilities management, and office management, ensuring optimal efficiency and satisfaction.

Premium Service Quality

  • Customer-Centric Approach:

    We prioritise the needs of tenants and visitors, delivering top-tier concierge services and customer service excellence that exceeds expectations.

  • Tailored Solutions:

    Our customisable service plans and flexible staffing levels ensure that we meet your specific requirements, providing value and efficiency.

Innovative Technology Integration

  • Advanced Tools:

    Partnering with industry leaders like Eptura, we leverage cutting-edge workplace technology solutions to streamline operations and enhance user experience.

  • Digital Platforms:

    Our interactive kiosks and mobile apps offer convenient, self-service options for tenants and visitors, boosting engagement and satisfaction.

Commitment to Wellbeing and Community

  • Health and Wellbeing Programs:

    We promote a healthy workplace through comprehensive wellbeing initiatives, ensuring your employees are supported both physically and mentally.

  • Community Building:

    Our community building initiatives and events foster a sense of community within your workplace, enhancing collaboration and morale.

Sustainability and Compliance

  • Eco-Friendly Practices:

    We implement sustainable office practices and support social responsibility initiatives, aligning with your corporate values.

  • Full Compliance:

    Our adherence to the Clerks Private Sector Award 2020 and labour hire licensing requirements ensures your peace of mind and legal compliance.

Reception & Front of House Services

For over 17 years, we’ve set the standard in premier greeting services nationwide. Our skilled reception teams operate across diverse locations, offering a warm, professional welcome in every setting—from sleek corporate lobbies to exclusive client areas and high- rise reception desks. We ensure that every visitor feels valued from the moment they arrive.

Meeting Room & Events Management

Mastering the art of meeting room management, our teams ensure your spaces are fully utilized and your facilities function flawlessly. Tied closely to reception or frontline operations, we coordinate and communicate with precision, making sure every meeting and event runs smoothly.

Executive & Administrative Support

Our executive and administrative teams are the backbone of efficiency, creating value through expert document production, diary management, travel coordination, and more. We streamline your operations, maximizing the productivity of your people and talent.

Leading Concierge Services

Our concierge teams are positioned in Australia’s most prestigious office precincts, from the historic Queen & Collins to Sydney’s Chifley Tower and Brisbane’s 80 Ann Street. No request is too unusual—our global network ensures our teams have access to specialists for whatever you need, delivering personalized, can-do service at the heart of Australia’s business centres.

Workplace Concierge & Facilities Management

Efficiency begins with us. Our workplace concierge function is the cornerstone of smooth property operations. We excel in issue reporting and escalation, working seamlessly with frontline teams across various buildings and sectors to swiftly identify, report, and resolve problems. From mail handling and “work ready” audits to employee onboarding tours, we integrate seamlessly into your operations, becoming an indispensable extension of your team.

Experience Curation & Placemaking Support

We focus on the entire user journey—from arrival to departure—to meet the evolving needs of building occupants and property owners. Our specialized teams curate vibrant, welcoming environments that make employees eager to come to work. From curated experiences and community-building initiatives to personalized concierge services and regular wellness programs, our goal is to transform office spaces into dynamic, engaging communities that enhance productivity, well-being, and satisfaction.

Business Lounge & Flex Spaces

Our versatile team supports your entire workspace experience, managing everything from supplies and hospitality to events and administrative tasks. We blend the roles of receptionist, concierge, ambassador, and event planner to create an exceptional shared office environment, expertly managing flexible workspaces while fostering a strong sense of community.

Wellness Hosts

Our Active Concierge Hosts transform End of Trip (Refresh & Recharge) spaces into vibrant wellness hubs, promoting healthy living and sustainable transportation. This innovative approach turns functional areas into dynamic centres for active lifestyles, creating a vibrant community of like-minded individuals within the office tower.

Corporate Catering

Elevate your workplace dining with our bespoke catering solutions. Collaborating with Australia’s top culinary experts, we craft seasonal menus tailored to your specific needs. Whether utilizing in-house kitchen facilities or opting for convenient delivery, our services blend skilled boardroom waitstaff with customized on-site barista bars, delivering an exceptional dining experience.

Choose from a wide range of Workplace Services

Reception & Front of House Services

For over 17 years, we’ve set the standard in premier greeting services nationwide. Our skilled reception teams operate across diverse locations, offering a warm, professional welcome in every setting—from sleek corporate lobbies to exclusive client areas and high- rise reception desks. We ensure that every visitor feels valued from the moment they arrive.

Mastering the art of meeting room management, our teams ensure your spaces are fully utilized and your facilities function flawlessly. Tied closely to reception or frontline operations, we coordinate and communicate with precision, making sure every meeting and event runs smoothly.

Our executive and administrative teams are the backbone of efficiency, creating value through expert document production, diary management, travel coordination, and more. We streamline your operations, maximizing the productivity of your people and talent.

Our concierge teams are positioned in Australia’s most prestigious office precincts, from the historic Queen & Collins to Sydney’s Chifley Tower and Brisbane’s 80 Ann Street. No request is too unusual—our global network ensures our teams have access to specialists for whatever you need, delivering personalized, can-do service at the heart of Australia’s business centres.

Efficiency begins with us. Our workplace concierge function is the cornerstone of smooth property operations. We excel in issue reporting and escalation, working seamlessly with frontline teams across various buildings and sectors to swiftly identify, report, and resolve problems. From mail handling and “work ready” audits to employee onboarding tours, we integrate seamlessly into your operations, becoming an indispensable extension of your team.

Experience Curation & Placemaking Support

We focus on the entire user journey—from arrival to departure—to meet the evolving needs of building occupants and property owners. Our specialized teams curate vibrant, welcoming environments that make employees eager to come to work. From curated experiences and community-building initiatives to personalized concierge services and regular wellness programs, our goal is to transform office spaces into dynamic, engaging communities that enhance productivity, well-being, and satisfaction.

Our versatile team supports your entire workspace experience, managing everything from supplies and hospitality to events and administrative tasks. We blend the roles of receptionist, concierge, ambassador, and event planner to create an exceptional shared office environment, expertly managing flexible workspaces while fostering a strong sense of community.

Our Active Concierge Hosts transform End of Trip (Refresh & Recharge) spaces into vibrant wellness hubs, promoting healthy living and sustainable transportation. This innovative approach turns functional areas into dynamic centres for active lifestyles, creating a vibrant community of like-minded individuals within the office tower.

Elevate your workplace dining with our bespoke catering solutions. Collaborating with Australia’s top culinary experts, we craft seasonal menus tailored to your specific needs. Whether utilizing in-house kitchen facilities or opting for convenient delivery, our services blend skilled boardroom waitstaff with customized on-site barista bars, delivering an exceptional dining experience.

First Contact is a full-service hospitality provider, offering comprehensive Food & Beverage (F&B) solutions as part of our workplace services. From daily office catering and premium barista bars to large-scale corporate events, we deliver tailored dining experiences designed to meet the unique needs of each client. Our self-delivered F&B services ensure high-quality, innovative solutions that enhance tenant and guest satisfaction, making us a trusted partner for workplaces across Australia.

Consultancy Services

Whether you're looking to elevate your current services or develop new initiatives from the ground up, our consultancy offers the solutions you need to stay ahead in a rapidly evolving landscape.

Our consultancy services are the catalyst for transforming your workplace into a dynamic, future-ready environment. We bring deep expertise to every stage of the workplace experience cycle, from crafting tailored strategies that align with your business goals to optimising space usage for maximum efficiency.

We design and implement engagement programs that foster a positive culture, attracting and retaining top talent while ensuring smooth transitions during periods of change.

By integrating cutting-edge technology and providing data-driven insights, we help you create smart workplaces that enhance productivity and collaboration.

Successfully finished projects with creativity.

We value each and every human life placed our hands constantly work towards meeting the expectations of our customers.

Work together for better branding solutions.

We value each and every human life placed our hands constantly work towards meeting the expectations of our customers.

Committed to deliver unique digital media.

We value each and every human life placed our hands constantly work towards meeting the expectations of our customers.

Meet our Advisory Team

Book a consultation with one of our Advisory Team Members and gain a comprehensive review of your real estate, facilities, and workplace interests

Lucas Ortner
National Head
Send an Email
John Ortner
Managing Director
Send an Email

Case Studies

Revolutionising the Workplace: Prioritising People, Transforming Spaces & Optimising Work.

Revolutionising the Workplace: Prioritising People, Transforming Spaces & Optimising Work 1

As the concept of work evolves from a place to an activity, businesses worldwide are facing a pivotal transformation. The rise of hybrid working models has not only altered where we work but has also redefined how we work. This shift emphasizes the importance of service quality in supporting people's return to the office. In this era, delivering exceptional service quality outcomes for your customers, co-workers, and community becomes paramount.

The challenge many organizations face is how to adapt to this new normal effectively. The answer lies in a comprehensive strategy focusing on people, spaces, and work optimization.


Read More
Revolutionising the Workplace: Prioritising People, Transforming Spaces & Optimising Work 2

As the concept of work evolves from a place to an activity, businesses worldwide are facing a pivotal transformation. The rise of hybrid working models has not only altered where we work but has also redefined how we work. This shift emphasizes the importance of service quality in supporting people's return to the office. In this era, delivering exceptional service quality outcomes for your customers, co-workers, and community becomes paramount.

The challenge many organizations face is how to adapt to this new normal effectively. The answer lies in a comprehensive strategy focusing on people, spaces, and work optimization.


Read More
Revolutionising the Workplace: Prioritising People, Transforming Spaces & Optimising Work 3

As the concept of work evolves from a place to an activity, businesses worldwide are facing a pivotal transformation. The rise of hybrid working models has not only altered where we work but has also redefined how we work. This shift emphasizes the importance of service quality in supporting people's return to the office. In this era, delivering exceptional service quality outcomes for your customers, co-workers, and community becomes paramount.

The challenge many organizations face is how to adapt to this new normal effectively. The answer lies in a comprehensive strategy focusing on people, spaces, and work optimization.


Read More
Revolutionising the Workplace: Prioritising People, Transforming Spaces & Optimising Work 4

As the concept of work evolves from a place to an activity, businesses worldwide are facing a pivotal transformation. The rise of hybrid working models has not only altered where we work but has also redefined how we work. This shift emphasizes the importance of service quality in supporting people's return to the office. In this era, delivering exceptional service quality outcomes for your customers, co-workers, and community becomes paramount.

The challenge many organizations face is how to adapt to this new normal effectively. The answer lies in a comprehensive strategy focusing on people, spaces, and work optimization.


Read More
Revolutionising the Workplace: Prioritising People, Transforming Spaces & Optimising Work 5

As the concept of work evolves from a place to an activity, businesses worldwide are facing a pivotal transformation. The rise of hybrid working models has not only altered where we work but has also redefined how we work. This shift emphasizes the importance of service quality in supporting people's return to the office. In this era, delivering exceptional service quality outcomes for your customers, co-workers, and community becomes paramount.

The challenge many organizations face is how to adapt to this new normal effectively. The answer lies in a comprehensive strategy focusing on people, spaces, and work optimization.


Read More

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