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First Contact Workplace Services

At the Forefront of Service Excellence: Partnering with Property Owners and Occupiers

For over two decades, First Contact has been a trusted partner in delivering world-class workplace services to property owners and occupiers across various sectors. From top law firms to global banks, dynamic media companies, and landmark developments, our focus is on shaping seamless workplace experiences that reflect excellence in every interaction.

Led by Marty Couper, General Manager in Sydney, and Glenn Lacey, General Manager in Melbourne, both with extensive experience in workplace operations, our leadership ensures that every client receives tailored, high-impact workplace solutions designed to optimise operations and enhance employee satisfaction.

We offer tailored workplace services that cater to both large corporations and small businesses. Our scalable and adaptable solutions ensure that every touchpoint in your office environment contributes to a productive and engaging experience.

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Why Choose First Contact for Workplace Services?

Trusted by Global Leaders
We partner with major banks, leading law firms, and high-profile companies to deliver superior workplace services, creating environments where talent thrives and productivity excels. Our clients have seen up to 25% reductions in operational inefficiencies and improved employee satisfaction scores.
Tailored Solutions
From front-of-house reception to executive support, our services are customised to meet the unique needs of each client, ensuring every element of your workplace reflects your brand’s excellence.
Experience-Driven Approach
Drawing on our extensive hospitality heritage, we focus on delivering personalised, people-first workplace experiences that enhance employee satisfaction and engagement. Our services are proven to increase engagement by 25% within the first year.
Comprehensive Service Offering
We provide end-to-end workplace services, from concierge management to wellness hosting, ensuring every interaction contributes to a seamless and productive workplace.
Cutting-Edge Technology Integration
With the integration of IoT, smart building technologies, and workplace analytics, we provide data-driven insights that optimise space usage, enhance collaboration, and boost overall workplace efficiency. Our clients typically experience a 30% improvement in space utilisation after implementing these technologies.
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Our Workplace Services Include

We create warm, welcoming reception environments that reflect your company’s brand, providing professional and courteous staff who ensure seamless visitor experiences.
Our team handles all aspects of meeting room and event coordination, from scheduling to setup, ensuring flawless execution and maximum productivity for your internal and client-facing events.
We provide executive and administrative support tailored to your leadership team’s needs, helping to streamline operations and support key business functions.
Our concierge services are designed to enhance employee and visitor experiences by delivering premium, personalised services that cater to every need, from reservations to travel arrangements.
We offer comprehensive workplace concierge and facilities management services that ensure smooth daily operations, from handling maintenance requests to overseeing workplace logistics.
We curate workplace experiences that enhance employee engagement and well-being. From art installations to themed events, our placemaking services turn workplaces into dynamic, inspiring spaces.
We manage flexible workspaces and business lounges, providing employees and visitors with comfortable, functional spaces that adapt to evolving work styles.
Our wellness hosts create and manage wellness programs and activities, helping to foster a healthy and positive work environment where employees can thrive.
We provide corporate catering services that offer high-quality, customisable food and beverage options for events, meetings, and daily office needs.
At First Contact, we believe that great workplace experiences are built through seamless, high-quality hospitality services. Our Food & Beverage (F&B) solutions enhance the everyday moments in your workplace, ensuring employees and guests enjoy a tailored, memorable dining experience. Additionally, through our self-delivery model, clients retain full control over F&B profits, providing significant financial benefits while maintaining exceptional service quality.
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Workplace Operational Consultancy and Sustainable Workplace Practices

Optimise Your Workplace for Maximum Efficiency and Engagement

Our Workplace Operational Consultancy services are designed to help you fine-tune and optimise your current workplace operations. Unlike traditional advisory services, which focus on strategic planning and long-term vision, our operational consultancy dives into the practical execution of your workplace systems. We ensure that everything—from daily logistics to space utilisation—is running smoothly and efficiently, helping you maximise productivity and employee engagement.

At First Contact, we are committed to sustainability. We integrate energy-efficient technologies and sustainable practices into our workplace services, ensuring that we not only enhance productivity but also contribute to your organisation’s environmental goals.

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Why Choose First Contact’s Workplace Operational Consultancy?

  • Hands-On Expertise: We don’t just guide; we implement. Our team works directly with your operations team to ensure smooth execution of workplace improvements, whether you're transitioning to new technology, redesigning space usage, or enhancing employee experiences.
  • Data-Driven Optimisation: Using advanced analytics and real-time data insights, we identify operational inefficiencies and create actionable improvement plans. On average, our clients have seen a 15% reduction in space costs and a 20% improvement in operational efficiency.
  • Work process improvements: Streamlining workflows for efficiency and effectiveness.
  • Technology Integration: Our consultants specialise in integrating workplace technologies that streamline operations, from smart meeting room scheduling systems to IoT-enabled facilities management.
  • Employee-Centric Focus: We ensure that any operational improvements are designed with your employees in mind, creating spaces that boost morale, foster collaboration, and improve retention.

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How We Can Help

  • Operational Efficiency Audits: We assess your current operations and identify areas for improvement, ensuring everything from maintenance schedules to room utilisation is optimised for efficiency.
  • Workplace Technology Implementation: We help implement cutting-edge workplace technologies, including IoT and automation systems, that enhance operational effectiveness.
  • Work process improvements: Streamlining workflows for efficiency and effectiveness.
  • Change Management Support: When operational changes are needed, we ensure smooth transitions with minimal disruption to your workforce, from technology rollouts to space redesigns.
  • Ongoing Monitoring & Support: After implementation, we continue to monitor workplace performance and provide ongoing support to maintain and improve efficiency.

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Book a Consultation Today

Contact Marty Couper or Glenn Lacey and our Workplace Services experts to gain a comprehensive review of your real estate, facilities, and workplace operations. Whether you're looking to enhance daily operations or future-proof your workplace, we're here to help.

Marty Couper
General Manager
Glenn Lacey
General Manager