About Us

Founded in 2009 by a group of passionate leaders, First Contact set out to transform the workplace experience. The vision was simple: bridge the gap between traditional service providers and the evolving needs of modern organisations. With a focus on people, spaces, and performance, we deliver innovative solutions that redefine how businesses thrive.

Our leadership team, with global expertise in luxury hospitality, brings decades of experience into the workplace sector. Having managed prestigious hotels worldwide, we lead with vision, integrating premium hospitality practices into commercial environments. This seamless approach elevates both employee and visitor experiences, backed by a proven track record of operational efficiency and service excellence.

First Contact has grown into a national leader, serving Australia’s top organisations. Our solutions meet the evolving needs of modern workplaces, integrating world-class service, technology, and operational expertise. With a people-first approach, we enhance work environments to drive productivity and engagement. As we adapt to new challenges, we remain committed to delivering solutions that inspire collaboration and excellence.

We believe in creating opportunities for people. Our mission is to empower organisations by transforming workplaces into environments that foster excellence. By 2028, we aim to lead workplace transformation, providing dynamic services that keep businesses ahead of the curve.