Our Story

Transforming Workplaces, Empowering People Since 2006

Since 2006, First Contact has been redefining the workplace experience by bridging the gap between traditional service providers and the dynamic needs of modern organisations.

Guided by our core values and driven by innovation, we’ve transformed workplaces into environments where people thrive, businesses excel, and success is sustainable. Through the power of the FC Community, we deliver tailored solutions that connect people, spaces, and performance.

What began as a vision from a group of passionate leaders has grown into a global movement. From reshaping workplace experiences to empowering high-performing teams, First Contact is at the forefront of workplace transformation.

This vision has been realised through a series of milestones that continue to shape workplace transformation.

See Our Journey to Excellence

Together, we’re shaping workplaces where people thrive, businesses excel, and communities grow.

Our Journey to Excellence

From Vision to Leadership: A Timeline of Excellence

From humble beginnings to becoming a national leader, First Contact’s journey is defined by innovation, people-first solutions, and a commitment to excellence. Here’s how we’ve evolved:

  • 2006: Founded with a mission to elevate workplace experiences.
  • 2012: Introduced integrated workplace services, delivering tailored, people-first solutions.
  • 2015: Partnered with leading Australian corporations to elevate employee and visitor experiences.
  • 2018: Established the First Contact Excellence Framework, setting premium hospitality standards.
  • 2020: Launched the FC Community to empower a global talent network and embrace sustainable practices.
  • 2022: Strengthened our social impact focus, championing diversity, equity, and ethical governance.
  • 2023: Recognised nationwide for transforming workplaces and delivering sustainability-driven services.

This journey is driven by visionary leaders whose expertise continues to shape the future of workplace transformation.

Explore How We’re Driving Workplace Excellence

Together, we’re shaping workplaces where people thrive, businesses excel, and communities grow.

Visionaries Driving Workplace Transformation

Leaders Shaping the Future of Work

Founded in 2006 by John Ortner, First Contact was built on a vision to redefine the workplace experience. This vision is championed by an experienced leadership team, united by a passion for delivering excellence.

Blending global expertise in luxury hospitality with workplace innovation, our leaders bring a proven track record of operational efficiency, exceptional service, and transformative solutions.

With decades of experience managing prestigious hotels and large-scale operations worldwide, our leadership team reimagines workplaces as thriving environments where people and businesses succeed.

Our leadership team embodies the values that drive First Contact, ensuring every decision and solution aligns with our mission.

Explore the Values That Guide Us

Together, we’re shaping workplaces where people thrive, businesses excel, and communities grow.

Our Values in Action

Guiding Every Step with Integrity and Purpose

At First Contact, our values are the foundation of everything we do, shaping how we work, innovate, and lead:

  • Collaboration: Building strong relationships to achieve shared success.
  • Loyalty: A foundation of trust and reliability in all interactions.
  • Excellence: Striving for exceptional outcomes in every solution.
  • Accountability: Delivering on promises with transparency and integrity.
  • Respect: Celebrating individuality and fostering inclusivity.

These values extend beyond our day-to-day operations into sustainable practices, from energy-efficient workplace solutions to waste reduction initiatives. By prioritising environmental, social, and governance (ESG) excellence, we create lasting value for our clients, employees, and communities.

Through the FC Community, these values come alive, driving collaboration and innovation across organisations worldwide.

Explore the FC Community

Together, we’re shaping workplaces where people thrive, businesses excel, and communities grow.

The FC Community: Empowering People, Driving Success

Connecting People, Transforming Workplaces

At First Contact, we believe people are the heart of every great workplace. That’s why we’ve built the FC Community, a global network of over 167,000 members that connects:

  • Workforce Teams: Delivering exceptional service every day.
  • Alumni: Sharing expertise and maintaining lifelong connections.
  • Career Members: Future leaders passionate about workplace transformation.

Together, the FC Community drives collaboration, innovation, and excellence, shaping the future of work while empowering individuals and organisations to thrive.

Rooted in diversity and inclusion, the FC Community celebrates the unique strengths and perspectives of its members. By fostering innovation and embracing contributions from all backgrounds, we create an environment where success knows no boundaries.

From reshaping workplace experiences to fostering innovation, the FC Community is at the core of First Contact’s mission to empower success.

Explore Careers    Discover Our Workplace Solutions    Learn More About the FC Community

Together, we’re shaping workplaces where people thrive, businesses excel, and communities grow.