For over two decades, First Contact has been a trusted partner in recruitment, specialising in the global hospitality and corporate real estate sectors. With access to a carefully curated talent pool of over 162,500 candidates worldwide, we excel in delivering fast, high-quality placements that are meticulously tailored to your unique business needs. Our focus is on ensuring the perfect cultural and operational fit, setting your organisation up for lasting success.
Our recruitment team, led by John Ortner and Axel Koster, and supported by Lucas Ortner, combines decades of industry expertise with a values-driven methodology. At First Contact, we go beyond simply filling roles—we strategically align candidates with your organisation’s values, vision, and mission. This commitment to alignment drives long-term success and ensures that each placement strengthens both performance and culture. Our people-first approach has increased employee retention by over 20%, fostering stronger relationships and a cohesive, engaged workforce.
We manage the entire recruitment lifecycle, from sourcing and screening top talent to onboarding, ensuring your team is equipped with professionals who align with your goals and culture. This service is tailored for executive roles, permanent placements, and contract staffing, providing flexibility and comprehensive support.
FlexRecruit allows you to choose only the services you need, offering flexibility and cost control without compromising quality.
FlexiWorkforce offers a proactive temporary staffing solution, deploying workplace specialists to cover all leave in a planned manner. This approach eliminates the reliance on casual recruitment agencies, ensuring seamless service continuity with professionals who have deep organisational knowledge. We don’t just maintain your workplace experience—we enhance it, providing high-quality staff within 24-48 hours.
At First Contact, we believe that successful recruitment goes beyond just qualifications. Our CultureFit™ methodology ensures that each candidate not only meets the technical requirements but is also aligned with your company’s culture and values, creating the foundation for long-term success.
InsightPro is designed for organisations focused on optimising their workplace operations. Combining free resources and premium content, it offers key insights to help you stay competitive and make data-driven decisions.
Key offerings include the Annual Salary Survey, Workplace Recruitment Guide, and Recruitment Process Audit Checklist—all designed to elevate recruitment and improve workplace efficiency.
John expertly helped me enhance my resume and LinkedIn visibility, showcasing his deep knowledge in strengthening skills and exposure in the hospitality industry. He's a passionate coach with remarkable expertise and charisma.
John is a consummate professional, always up-to-date on business trends and technology. He is innovative, inspiring, and makes everyone feel valued. I’ve worked with him in Hong Kong and the Manhattan group, and he is a motivating leader.
John’s career consultation was the most informative hour I’ve spent. His knowledge and expertise are extraordinary, and his passion for his work is clear. I highly recommend him to candidates and companies alike.
John is an expert in recruitment, marketing, social media, and leadership. His talent coaching, patience, and mentorship are invaluable to anyone needing support in these areas.
John's personalized approach to career development and professional growth has been instrumental in shaping the foundations of my career. His recommendations came from trusted global contacts, and his guidance continues to be impactful.
John is a world-class leader in executive recruitment, offering tailored coaching and career support. He is a highly appreciated mentor with a deep understanding of leadership, sales, marketing, and finance, always engaging with a personal touch and great humor.
Client: A leading multinational hotel company
Role: General Manager
Location: Hong Kong
Overview:
First Contact recruited a General Manager to lead a flagship property in Hong Kong. The
ideal candidate needed strong leadership, hospitality expertise, and values alignment.
Within 80 days, we placed an industry veteran who has since driven operational
excellence and enhanced guest experience.
Client: A major bank in Singapore
Role: Asset Manager
Location: Singapore
Overview:
First Contact identified a highly experienced Asset Manager for the client’s real estate
portfolio in Singapore. Finalised within 65 days, the placement optimised portfolio
management for long-term success.
Client: A global corporate real estate integrator
Role: Group Facilities Director
Location: Australia
Overview:
First Contact placed a Group Facilities Director to manage operations across Australia.
The candidate, with strategic oversight and facilities management expertise, improved
operational efficiency within 70 days.
Client: A prestigious national law firm
Role: Director of Workplace
Location: Australia
Overview:
First Contact sourced a Director of Workplace to oversee multiple offices. Placed within
50 days, the candidate elevated the firm’s workplace environment and culture.
Client: A national telecommunications company
Role: Facilities Management Team
Location: Sydney
Overview:
First Contact recruited a bespoke facilities management team for a national
telecommunications company’s Sydney HQ. Using a values-based approach, we reduced
turnover by 30%, improving employee engagement. Key roles were filled within 6 weeks,
ensuring a seamless transition.
Book a consultation with one of our Advisory Team Members and gain a comprehensive review of your real estate, facilities, and workplace interests