|
01

Corporate Real Estate Recruitment Services

A values-first philosophy driven recruitment approach for corporate real estate, facilities, and asset management.

For over two decades, First Contact has been a trusted partner in recruitment, specialising in the global hospitality and corporate real estate sectors. With access to a carefully curated talent pool of over 162,500 candidates worldwide, we excel in delivering fast, high-quality placements that are meticulously tailored to your unique business needs. Our focus is on ensuring the perfect cultural and operational fit, setting your organisation up for lasting success.

Our recruitment team, led by John Ortner and Axel Koster, and supported by Lucas Ortner, combines decades of industry expertise with a values-driven methodology. At First Contact, we go beyond simply filling roles—we strategically align candidates with your organisation’s values, vision, and mission. This commitment to alignment drives long-term success and ensures that each placement strengthens both performance and culture. Our people-first approach has increased employee retention by over 20%, fostering stronger relationships and a cohesive, engaged workforce.

02

Full-Service Recruitment

We manage the entire recruitment lifecycle, from sourcing and screening top talent to onboarding, ensuring your team is equipped with professionals who align with your goals and culture. This service is tailored for executive roles, permanent placements, and contract staffing, providing flexibility and comprehensive support.



FlexRecruit – Modular Recruitment Services

FlexRecruit allows you to choose only the services you need, offering flexibility and cost control without compromising quality.

  • QuickMatch: A vetted shortlist of candidates delivered within 96 hours for urgent needs.
  • DeepScreen: Detailed assessments through behavioural, technical, and cultural interviews.
  • VerifyPro: Comprehensive reference and background checks to mitigate hiring risks.


FlexiWorkforce – Ensuring Consistent Coverage with Workplace Specialists

FlexiWorkforce offers a proactive temporary staffing solution, deploying workplace specialists to cover all leave in a planned manner. This approach eliminates the reliance on casual recruitment agencies, ensuring seamless service continuity with professionals who have deep organisational knowledge. We don’t just maintain your workplace experience—we enhance it, providing high-quality staff within 24-48 hours.

03

CultureFit™ – Our Values-Based Selection Methodology

At First Contact, we believe that successful recruitment goes beyond just qualifications. Our CultureFit™ methodology ensures that each candidate not only meets the technical requirements but is also aligned with your company’s culture and values, creating the foundation for long-term success.

  • Client Collaboration: We partner with you to fully understand your core values and tailor the recruitment process accordingly.
  • Behavioural & Competency-Based Interviews: Evaluating candidates for both skill and cultural alignment to ensure the best fit.
  • Cultural Integration: Building cohesive teams that are engaged, committed, and aligned with your business goals.
04

InsightPro – Unlock Premium Recruitment Insights and Resources

InsightPro is designed for organisations focused on optimising their workplace operations. Combining free resources and premium content, it offers key insights to help you stay competitive and make data-driven decisions.

  • Annual Subscription:Access exclusive content, regular updates, and essential tools that enhance your recruitment strategies year-round.
  • Pay-per-Resource:Get premium reports and insights on-demand, tailored to your immediate needs, without long-term commitment.

Key offerings include the Annual Salary Survey, Workplace Recruitment Guide, and Recruitment Process Audit Checklist—all designed to elevate recruitment and improve workplace efficiency.

05

First Contact: Where Culture Meets Talent

At First Contact, we understand that your business needs more than just skilled candidates—it needs people who fit seamlessly into your culture and share your vision. Our values-based selection process, powered by proprietary alignment tools and in-depth interview techniques, ensures that every candidate we present embodies your company’s values and long-term goals. Research shows that companies with strong cultural alignment see 30% higher retention rates. We make that a reality by delivering talent that thrives in your environment, ensuring lasting performance and satisfaction.
Our roots in premium hospitality give us a unique people-first perspective on recruitment, setting us apart from typical recruitment agencies. We specialize in building cohesive, high-performing teams that elevate workplace experiences. Through our method, clients report a 25% increase in team engagement within the first year. By focusing on team dynamics and engagement, we go beyond simply filling roles—we help you create a workplace where your people are motivated to deliver their best, every day.
Whether you're seeking talent from the global marketplace or need a fast turnaround locally, First Contact delivers. With access to one of the largest global talent pools, we can present pre-qualified candidates within just 5 days. Our proven process ensures that even the most urgent roles are filled 25% faster than the industry standard, reducing disruptions and maintaining business continuity. With both global reach and local expertise, we guarantee the right talent, wherever you need it.
Long-term partnerships deserve special benefits. Our clients enjoy exclusive pricing models designed to save an average of 15% on recruitment costs, without compromising quality. We work with you to create flexible, tailored recruitment packages that meet your ongoing needs. With preferred pricing and long-term support, you can focus on growth while we deliver the talent to drive it.
06

Testimonials

Candidate | General Manager

John expertly helped me enhance my resume and LinkedIn visibility, showcasing his deep knowledge in strengthening skills and exposure in the hospitality industry. He's a passionate coach with remarkable expertise and charisma.

Candidate | General Manager Luxury Properties

John is a consummate professional, always up-to-date on business trends and technology. He is innovative, inspiring, and makes everyone feel valued. I’ve worked with him in Hong Kong and the Manhattan group, and he is a motivating leader.

Candidate | Group General Manager

John’s career consultation was the most informative hour I’ve spent. His knowledge and expertise are extraordinary, and his passion for his work is clear. I highly recommend him to candidates and companies alike.

Candidate | Area General Manager

John is an expert in recruitment, marketing, social media, and leadership. His talent coaching, patience, and mentorship are invaluable to anyone needing support in these areas.

Candidate | Founder

John's personalized approach to career development and professional growth has been instrumental in shaping the foundations of my career. His recommendations came from trusted global contacts, and his guidance continues to be impactful.

Candidate | Area Director of Finance, Marriott Group

John is a world-class leader in executive recruitment, offering tailored coaching and career support. He is a highly appreciated mentor with a deep understanding of leadership, sales, marketing, and finance, always engaging with a personal touch and great humor.

Client Success Stories

General Manager – Multinational Hotel Company, Hong Kong

Client: A leading multinational hotel company
Role: General Manager
Location: Hong Kong
Overview: First Contact recruited a General Manager to lead a flagship property in Hong Kong. The ideal candidate needed strong leadership, hospitality expertise, and values alignment. Within 80 days, we placed an industry veteran who has since driven operational excellence and enhanced guest experience.

Asset Manager – Major Singapore Bank

Client: A major bank in Singapore
Role: Asset Manager
Location: Singapore
Overview: First Contact identified a highly experienced Asset Manager for the client’s real estate portfolio in Singapore. Finalised within 65 days, the placement optimised portfolio management for long-term success.

Group Facilities Director – Global Corporate Real Estate Integrator, Australia

Client: A global corporate real estate integrator
Role: Group Facilities Director
Location: Australia
Overview: First Contact placed a Group Facilities Director to manage operations across Australia. The candidate, with strategic oversight and facilities management expertise, improved operational efficiency within 70 days.

Director of Workplace – National Law Firm, Australia

Client: A prestigious national law firm
Role: Director of Workplace
Location: Australia
Overview: First Contact sourced a Director of Workplace to oversee multiple offices. Placed within 50 days, the candidate elevated the firm’s workplace environment and culture.

National Telecommunications HQ, Sydney

Client: A national telecommunications company
Role: Facilities Management Team
Location: Sydney
Overview: First Contact recruited a bespoke facilities management team for a national telecommunications company’s Sydney HQ. Using a values-based approach, we reduced turnover by 30%, improving employee engagement. Key roles were filled within 6 weeks, ensuring a seamless transition.

07

Meet our Advisory Team

Book a consultation with one of our Advisory Team Members and gain a comprehensive review of your real estate, facilities, and workplace interests

Lucas Ortner
National Head
John Ortner
Managing Director