Our General Advisory service provides more than one-time solutions—it offers flexible, ongoing support that evolves alongside your workplace. Whether you’re addressing specific workplace challenges or pursuing continuous improvement, we leverage our industry expertise and global partnerships to ensure your workplace stays at the forefront of innovation and operational excellence.
Understand how your returns on investment based on the cost, revenue, productivity improvements, impact, and changes in organisational value.
Create a single and transparent view of your total real estate, facilities, and workplace costs.
Highlight options for savings and improvements such as bundling the right service categories to cut your Op Ex costs by 15 to 20% and challenge expenses that are outside the standard benchmarks.
Find the shortest routes to areas that substantially reduce your costs.
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Clearly define and baseline your sourcing spend categories.
Leverage expertise and the resources and tools of one of the world’s leading supply chain Universities.
Measure the impact, dependencies, and risks associated with each category spend, the criticality of the work, and the potential to create value / mutual gain.
Use five established steps to assess and understand what is holding back your relationships.
Co-design the right contract. Simple transactional contracts don’t work in complex strategic relationships where the future is uncertain, the parties are highly interdependent, and trust, transparency, and flexibility are required.
Gross Rent and fitout associated depreciation costs can equate to 80% of your occupancy spend. So, you need a detailed and holistic understanding of all properties within your portfolio.
Assess your critical dates, market rents, and key events. Identify prospects for value creation and options to mitigate or transfer risks to parties better able manage them.
Evaluate demand, supply, density, occupancy rates and utilisation, and ensure that your real estate holdings are strategically aligned, efficient, and fit for purpose.
Verify and clearly understand your rights and obligations under leases, licenses, and other real estate interests and structure your transactions and lease management terms to make informed decisions quickly.
Regularly measure and analyse the performance of your real estate assets to understand the levels, trends, linkages, and benchmarks of your portfolio and ensure results contribute positively to your overall strategy.
Clearly define desired outcomes for each role within your real estate, facilities, and workplace portfolio. Create the optimal design for your operation, identify the capability and capacity you need, and the source – insourced, outsourced, out-tasked – of your team.
Use comprehensive, prioritised, action-oriented position descriptions and allocate accountabilities to ensure work flows quickly to the person best able to manage it.
Implement a robust system for evaluating employee performance, setting clear targets, and providing regular feedback to drive continuous improvement and accountability.
Ensure your remuneration, reward, and recognition programs attract and retain talented people you need.
Enhance employee retention, productivity, culture, and leadership and foster individual growth, skill enhancement, networking, confidence, and job satisfaction.
Prioritise people, not property. Create the optimal balance between service quality and asset quality and deliver the occupancy outcomes you need.
Easy to say; hard to do. Most people focus on measuring minutiae. Instead, agree on five clearly defined outcomes for your occupancy. Each outcome should have no more than three directly linked metrics designed to solve problems at the highest level.
Set higher level tasks and requirements (but not extensive detail on how the work is to be performed) and allocate workload accountabilities for subject matter expertise.
Build a map. Understand where you are, where you’re heading, and identify and quantify the timing, challenges, options, and opportunities you will face in delivering excellent outcomes for your occupancy portfolio.
Foster innovation, efficiency, and engagement for your organisation and empower, engage, and develop your people.
Our General Advisory service goes beyond one-off solutions to provide flexible, ongoing support that evolves with your workplace needs. Whether you're tackling specific challenges or seeking continuous improvement, we leverage our industry expertise and global partnerships to help you stay ahead of the curve.
As an affiliate of Vested from the University of Tennessee, we bring cutting-edge insights into collaborative contracting, trust-based partnerships, and innovation to every engagement. Additionally, as a Gold Partner of Eptura, the global leader in workplace and asset technology, and through our Microsoft 365 and Azure implementation services, we integrate best-in-class solutions to optimize your workplace and drive sustainable performance.
Our General Advisory services offer a tailored approach that draws on these global partnerships to address the diverse needs of your workplace
Design strategies that leverage Vested's principles of trust and collaboration, ensuring your workplace supports flexibility, collaboration, and innovation.
Align your workforce with your operational goals, using data-driven insights to ensure your people and resources are optimized.
Enhance employee and visitor experiences with workplace technology from Eptura, creating spaces that promote productivity and engagement.
Streamline your workplace operations using both Vested principles, Microsoft 365, and Eptura's technology to reduce costs and drive performance.
As a Gold Partner of Eptura and experts in Microsoft 365 and Azure implementation, we help you seamlessly implement workplace technologies that future-proof your operations and provide real-time insights into asset performance.
With years of experience in workplace services, including front desk management, tenant services, and corporate concierge, we have successfully enhanced the workplace experience of numerous clients, including major commercial properties.
Our services are specifically designed for corporate real estate services, facilities management, and office management, ensuring optimal efficiency and satisfaction.
We prioritise the needs of tenants and visitors, delivering top-tier concierge services and customer service excellence that exceeds expectations.
Our customisable service plans and flexible staffing levels ensure that we meet your specific requirements, providing value and efficiency.
Partnering with industry leaders like Eptura, we leverage cutting-edge workplace technology solutions to streamline operations and enhance user experience.
Our interactive kiosks and mobile apps offer convenient, self-service options for tenants and visitors, boosting engagement and satisfaction.
We promote a healthy workplace through comprehensive wellbeing initiatives, ensuring your employees are supported both physically and mentally.
Our community building initiatives and events foster a sense of community within your workplace, enhancing collaboration and morale.
We implement sustainable office practices and support social responsibility initiatives, aligning with your corporate values.
Our adherence to the Clerks Private Sector Award 2020 and labour hire licensing requirements ensures your peace of mind and legal compliance.
Our experienced advisors, backed by the latest tools and global expertise, are ready to support you. Whether you need strategic guidance or practical implementation, we can help you align your workplace with your business goals.
Revolutionising the Workplace: Prioritising People, Transforming Spaces & Optimising Work.
Partner with First Contact and gain more than just expert advisory services—you’ll collaborate with industry leaders. As a Vested affiliate and Gold Partner of Eptura, we bring world-class insights and cutting-edge tools to help you transform your workplace for success. Book a consultation today and discover how we can drive your business forward.
Get Started with General Advisory