Make Your First Contact Count
Leave a lasting positive impression
The first thirty seconds set the tone of your relationship. Visitors feel welcome and valued; and when employees return the office, they want to stay.
From reception, to meeting room management and end of trip facilities, we curate positive and supportive workspaces for some of Australia’s leading organisations including ANZ Bank, Charter Hall, GPT, Investa, Mirvac, Optus, and Transurban.
Our founders are Lausanne-trained (EHL) and Cornell-educated hoteliers who pioneered the concept of “The office as a hotel” back in 2006.
Whilst the ‘hotel’ concept is now mainstream, excellence in service delivery requires nuance, experience, and resources. You can’t just ‘raid front desks’. You need to understand the premium hotel culture, synchronise the skillsets, select the right people, implement comprehensive processes, and embed a service culture focused on others into workplace operations.
We help you translate great workplace strategy into enabling, collaborative, and engaging people-centred environments.
Partnering with First Contact to manage your workplace operations ensures you secure knowledgeable, reliable, and competent professionals who accept accountability, improve operational performance, and optimise your costs of service delivery. We remove the noise and distractions so you can focus on generating top-line growth.
Our results are best described by our clients:
“Our national Investa Property Group Concierge Team employed by our partner, First Contact, scored 100% in our recent tenant survey! Providing exceptional customer experience is at the core of everything Investa does.” “The Investa team is thrilled with the amazing customer service our concierges continue to provide for our building occupant.” “Not only did our concierges score 100% for their service delivery in our recent Tenant Survey, but we also received fabulous feedback about each team member.”
Melanie Hopgood-Bould
Head of Occupant Experience at Investa
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