First Contact

Elevate Workplaces. Empower People. Create Strategic Impact.

At First Contact we are optimising workplace experience by turning everyday interactions into meaningful moments that inspire, connect, and perform.

That is why we exist. To transform the modern workplace into a powerful platform where people and businesses thrive.

From front of house to behind the scenes, we design experiences that unlock potential, build belonging, and reflect the true identity of your brand.

Three Pillars. One Experience Vision.

We design integrated workplace solutions that elevate experience, strengthen culture, and drive performance.

People Experience: We shape every arrival and interaction through concierge, reception, executive support, and hospitality-led service delivery.
Community & Wellbeing: We foster belonging and engagement through curated experiences, community programming, and premium end of trip amenities.
Business Support: We enable seamless operations with facilities coordination, food services, mailroom management, and integrated workplace technology.

Together, these services create environments where people thrive, brands resonate, and performance follows.

We don’t just deliver services. We engineer environments that perform.

The Engine Behind Workplace Performance

At First Contact, performance is never accidental. It is deliberately designed.

Behind every service is a proprietary delivery engine built to align people, space, and operations with your brand’s intent.

Our model does not just support experiences. It anticipates them. It connects hospitality, technology, and operational delivery to achieve real outcomes:

Elevated employee experience.
Improved service reliability.
Data informed workplace performance.

Every solution is curated, scalable, and brand aligned. Without compromise.

We do not publish our blueprint. We prove it in execution.

Trusted by Leading Brands. Proven Where It Matters.

We partner with some of Australia’s most respected organisations across legal, finance, media, and property, transforming workplaces into high performance environments.

Why clients choose First Contact

Experience delivery tailored to brand, culture, and space.
Operational reliability with consistent, measurable outcomes.
Uplift in engagement, satisfaction, and workplace performance

Select Outcomes

Enhanced employee sentiment and workplace pride in legal firms
Stronger brand presence and service consistency in media and banking headquarters
Reduced friction and greater service continuity across national property portfolios

People First. Always Performing.

Our values shape how we hire, lead, and deliver across every client environment and team interaction. They are the foundation of our service promise and a core pillar of our employee value proposition.

Experience is Everything
We treat every moment as a brand moment with intention, empathy, and care.

Precision and Accountability
We lead with clarity and deliver with consistency. High standards are our starting point.

Progress Through Partnership
We work side by side with clients to solve, adapt, and grow together.

Elevate the Everyday
We turn routine interactions into meaningful experiences that build pride and connection.

These values are embedded in every service, every space, and every person we place. They are not just what we believe. They are how we perform.

Join the Experience Movement via FC Nexus

Since 2009 we have built a global community of workplace professionals, curators, operators, and advisors who care deeply about people, performance, and brand.

Through FC Nexus, our dedicated talent and alumni hub, you gain access to:

Career opportunities across guest services, tech, advisory, and facilities.
Exclusive learning, mentoring, and thought leadership
A growing alumni network across Australia, Asia, and the United States.

Whether you're just starting out or levelling up. Nexus is your gateway to the future of work.