Case Study: Innovating for a Smarter, Greener Workplace

By John Ortner  |  30 January 2025

Overview

A leading national commercial tower group, managing multiple high-profile office towers across Australia, partnered with First Contact to enhance workplace efficiency, sustainability, and tenant experience through technology-driven and ESG-aligned workplace services.

With a focus on smart technology, sustainability, and human-centric service delivery, the client sought a future-ready workplace strategy to support their commercial tenants, improve energy efficiency, and create engaging, wellness-focused environments.

Challenges

  1. Inefficient Space Utilisation
    Meeting rooms, flexible spaces, and concierge services were not optimised, leading to wasted resources and underutilised areas.

  2. Tenant and Visitor Experience
    Traditional front-of-house and concierge services lacked personalisation and real-time responsiveness, reducing overall satisfaction.

  3. Sustainability and ESG Goals
    The group needed measurable ESG improvements, including reducing carbon footprint, optimising energy use, and supporting green mobility initiatives.

  4. Hybrid Work Adaptation
    The rise of hybrid work demanded flexible workplace solutions that could adapt to evolving tenant needs, ensuring productivity and satisfaction.

Solution: First Contact’s Smart Workplace Services

First Contact designed and implemented a customised, tech-enabled, and ESG-aligned workplace service strategy, integrating AI-powered solutions, IoT-driven energy efficiency, and sustainability-focused initiatives across the client’s commercial towers.

1. Smart Concierge and Workplace Experience Technology

AI-Driven Concierge and Visitor Management

  • Implemented AI-powered concierge systems for seamless self-check-in, visitor access, and personalised tenant services.
  • Integrated with the building management system to automate bookings, visitor registration, and workplace navigation, enhancing user experience.

Real-Time Space Utilisation and Hybrid Work Optimization

  • Utilised IoT-powered workplace analytics to monitor meeting room usage, flexible desk allocations, and lobby traffic.
  • Automated room allocation and resource management to reduce idle spaces and improve overall efficiency.

2. Sustainable and ESG-Aligned Initiatives

Energy Efficiency Improvements

  • Introduced smart lighting systems and automated climate control, resulting in a 25 percent reduction in energy consumption.
  • Implemented real-time monitoring of energy usage to identify and address inefficiencies promptly.

Green Mobility and Wellness Initiatives

  • Launched sustainable transport programs, including bike-sharing stations and electric vehicle charging points.
  • Enhanced wellness spaces with natural lighting, ergonomic furniture, and air quality monitoring, supporting tenant well-being and satisfaction.

Results

  1. Enhanced Space Utilisation
    Achieved a 30 percent improvement in meeting room and workspace utilisation, reducing operational costs and enhancing user satisfaction.

  2. Improved Tenant Experience
    Increased tenant satisfaction by 40 percent through personalised concierge services and streamlined visitor management.

  3. Significant ESG Impact
    Reduced overall energy consumption by 25 percent and supported the client’s carbon reduction targets. Successfully launched green mobility initiatives, increasing eco-friendly commuting by 20 percent.

  4. Seamless Hybrid Work Support
    Facilitated a smooth transition to hybrid work models, improving productivity and flexibility for tenants.

Conclusion

Through the integration of technology and a commitment to ESG principles, First Contact transformed the client’s commercial towers into smart, sustainable, and highly efficient workplaces. By focusing on people, productivity, and the planet, First Contact continues to lead the evolution of workplace services, setting a new standard for excellence in the commercial real estate sector.

Discover how First Contact can transform your workplace with smart, sustainable solutions. Contact us today to learn more.

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