About Us
A business focused on others
We pioneered the concept of the office as a premium hotel.
Since 1987 our business has been immersed in the culture of premium hotels. First as Lausanne and Cornell trained hoteliers in operations, then in executive search to recruit for the finest hotel operators in the world.
In 2006, we recognised the opportunity to expand our customer-focused approach and bring our expertise to the office environment, starting with a major Australian bank.
And we continue to listen, invest, learn, improve, and grow.
In 2023, our Advisory, Recruitment, and Managed Services teams in Australia, Singapore, and New York specialise in the needs of the occupier and help clients operate smarter real estate, facilities, and workplaces.
We are a team of global experts, operating as one, specialising in corporate real estate, facilities, and workplace solutions at the strategic, tactical, and operational levels. We are dedicated to delivering organisational excellence and use extensive experience, proven frameworks, and data-driven solutions to help our clients achieve optimal occupancy outcomes. Our team members are diverse, competent, and reliable, and bring significant technical and hands-on experience in luxury hotel management, CX design, property transactions, valuations, ESG, and property technology to create value for our clients.
Operating with CLEAR values
We succeed through teamwork, communicate consistently, and unite as one force.
Our people are:
Supportive: We encourage idea sharing, it is the cornerstone of collaboration. We are open to new ways of working to improve efficiency and produce a better outcome for our client.
Aware: We are working for a shared purpose, we voice our thoughts, and can make change for the better.
Transparent: We communicate openly and honestly, and safely express important information to all our colleagues in a positive and productive way. We give and receive feedback, share our wins, losses, challenges, and admit when things didn’t go as planned.
We value the talent, time, and intentions of everyone, focus on the future, and respect the efforts of previous work.
Our people are:
Strong communicators: We start by listening, understanding different perspectives, and caring about others’ success. We help one another and ask for help when needed.
Empathetic: We feel what someone else is feeling and see things from their point of view. It helps is read emotions, notice people in our immediate environment and understand how we can better help.
Honourable: We reflect First Contact values, express gratitude, and accept our responsibilities to those who place their trust in us – even when they don’t serve our interests.
We are a business focused on others. Flawless performance underpins everything we do.
Our people are:
Competent: We perform our roles knowledgeably, efficiently, and effectively, and to the best of our ever-improving abilities.
Reliable: We deliver consistently and with quality. We build trust because we do what we say. We follow through on the little things, so we're entrusted with the bigger things.
Innovative: We always look for process improvement ideas when collaborating. We aim to work smarter in everything we do.
We take ownership of those things for which we are responsible. We acknowledge every person within our space and have a fine eye for detail.
Our people are:
Ready to perform: We are a professional service. We take pride in our grooming, communication, and attentiveness. We ensure we know how to always perform our role and meet our responsibilities.
Resilient: We change ourselves to accommodate the circumstance. We spend less time trying to change the circumstances, and more time adjusting our attitude and approach. We are not knocked down at first attempt!
Courageous: We stand up for what we believe in and are always mindful of others. We think deeply, question conventions, and strive to never stop learning.
We respect and value people of all backgrounds. We take interest in and embrace each other’s individuality and are tolerant and accepting of our differences.
Our people are:
Engaging: We always greet our colleagues and guests alike, with a big smile and a welcoming gesture.
Composed: We respect each other’s thoughts and the clients’ wishes without judgement.
Courageous: We are calm under stress. Emotions don’t get in the way during those 'moments of truth'.
Underpinned by an aligned and diverse community
We curate a diverse community of more than 27,000 service-oriented oriented individuals who have a shared mindset of putting others first.
Our members benefit from a generous reward and recognition program, learn new skills, and grow in their careers through job crafting, training, and career development opportunities.
The community offers a supportive and empowering environment where members learn from others and strive for service excellence.
Connect with us to join the FC Community.