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A business focused on others
The genesis of our business is in operating premium hotels – a culture based on building a business focused on others.
Since 1986, our founder, Dr John Ortner, has been immersed in the culture and operations of premium hotels.
In 2006, we saw the opportunity to expand this customer ethos and outsource our expertise into the office environment – starting with a major Australian bank. Since then, we have continued to learn, improve, and grow.
We have learned to create value at multiple touchpoints, improved the depth and breadth of our expertise, and grown the business to provide global experience in how organisations:
It's an holistic view on corporate real estate, facilities, and workplace management and we're proud to have hundreds of our people delivering excellence in customer experience and high levels of employee engagement in offices throughout Australia, in Singapore and, more recently, New York and London.
We see real estate and facilities through the lens of the occupier. So, we view real estate and
facilities as a service.
That means your:
Asset quality attracts good people, but it’s how you treat people that retains them. We do both. It helps you set the tone, and understand and measure the impact, of your customer experience, employee engagement, and organisational performance.
Supportive: We encourage idea sharing, it is the cornerstone of collaboration.
We are open to new ways of working to improve efficiency & produce a better
outcome for our client.
Aware: We are working for a shared purpose, we voice our thoughts, and can
make change for the better.
Transparent: We communicate openly and honestly and safely express important
information to all our colleagues in a positive and productive way. We give and
receive feedback and share our wins, losses, challenges, and admit when things
didn’t go as planned.
Strong communicators: We start by listening, understanding different
perspectives, and caring about others’ success. We help one another and ask for help
when needed.
Empathetic: We feel what someone else is feeling and see things from their
point of view. It helps is read emotions, notice people in our immediate environment
and understand how we can better help.
Honourable: We reflect First Contact values, express gratitude, and accept
our responsibilities to those who place their trust in us – even when they don’t
serve our interests.
Competent: We perform our roles knowledgeably, efficiently, and effectively,
and to the best of our ever-improving abilities.
Reliable: We deliver consistently and with quality. We build trust because
we do what we say. We follow through on the little things, so we're entrusted with
the bigger things.
Innovative: We always look for process improvement ideas when collaborating.
We aim to work smarter in everything we do.
Ready to perform: We are a professional service. We take pride in our
grooming, communication, and attentiveness. We ensure we know how to always perform
our role and meet our responsibilities.
Resilient: We change ourselves to accommodate the circumstance. We spend
less time trying to change the circumstances, and more time adjusting our attitude
and approach. We are not knocked down at first attempt!
Courageous: We stand up for what we believe in and are always mindful of
others. We think deeply, question conventions, and strive to never stop learning.
Engaging: We always greet our colleagues and guests alike, with a big smile
and a welcoming gesture.
Composed: We respect each other’s thoughts and the clients’ wishes without
judgement.
Courageous: We are calm under stress. Emotions don’t get in the way during
those 'moments of truth'
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