Appointment of Helen Kostakos as Group Administration Manager


First Contact Welcomes Helen Kostakos as Group Administration Manager

[Melbourne, 1st October 2023] — First Contact, a leading provider of innovative customer engagement solutions, is thrilled to announce the appointment of Helen Kostakos as the Group Administration Manager. Helen brings a wealth of experience and expertise to the role, and her addition to the First Contact team will further strengthen the company's commitment to delivering exceptional customer service.

Helen Kostakos joins First Contact with a proven track record in administration and management. Her career spans multiple decades in roles of increasing responsibility within the administration field. Her dedication to excellence and her ability to streamline operational processes have made her a valuable asset to previous organizations.

"We are delighted to welcome Helen to the First Contact family," said John Ortner, CEO of First Contact. "Helen's experience and her passion for efficient administration align perfectly with our core values of providing top-tier customer engagement solutions. We are confident that her leadership will contribute significantly to our continued growth and success."

Helen's responsibilities as Group Administration Manager will include overseeing administrative functions across all departments, implementing best practices for efficiency, and ensuring the seamless operation of First Contact's day-to-day activities. Her role is crucial in maintaining the high standards of service for which First Contact is known.

"I'm excited to be joining the talented team at First Contact," said Helen Kostakos. "This is a company with a strong commitment to innovation and customer satisfaction, and I'm looking forward to contributing to its continued success. I believe that efficient administration plays a pivotal role in delivering exceptional customer experiences, and I'm eager to be part of that journey."

Helen Kostakos holds a Bachelor's degree in Business Administration and Management, and her LinkedIn profile ( provides additional insights into her professional background and accomplishments.

First Contact is confident that Helen's appointment will drive the company's administration and customer service initiatives to new heights. Her extensive experience and strong leadership skills make her a valuable addition to the team, and she is expected to play a pivotal role in furthering the company's mission to deliver exceptional customer engagement solutions.

About First Contact:

First Contact is a specialist company dedicated to enhancing corporate real estate and workplace solutions, ensuring exceptional work environments. Our commitment to operational excellence drives us to provide customer-driven strategies, delivering the best occupancy results. Leveraging our extensive backgrounds in hotel operations management, CX design, property transactions, ESG, and property technology, we bring a wealth of expertise to create outstanding workplaces.

For media inquiries, please contact:

John Ortner | CEO

First Contact

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