Elevate Workplaces. Empower People. Create Strategic Impact.
At First Contact we are optimising workplace experience by turning everyday interactions into meaningful moments that inspire, connect, and perform.
That is why we exist. To transform the modern workplace into a powerful platform where people and businesses thrive.
From front of house to behind the scenes, we design experiences that unlock potential, build belonging, and reflect the true identity of your brand.
Discover Our Why
Discover Our Why
Three Pillars. One Experience Vision.
We design integrated workplace solutions that elevate experience, strengthen culture, and drive performance.- People Experience: We shape every arrival and interaction through concierge, reception, executive support, and hospitality-led service delivery.
- Community & Wellbeing: We foster belonging and engagement through curated experiences, community programming, and premium end of trip amenities.
- Business Support: We enable seamless operations with facilities coordination, food services, mailroom management, and integrated workplace technology.
Explore Our Solutions
The Engine Behind Workplace Performance
At First Contact, our performance isn’t accidental; it’s designed.
Behind every service is a proprietary delivery engine built to align people, space, and operations with your brand’s intent.
Our model doesn't just support experiences; it anticipates them.
It seamlessly connects hospitality, technology, and operational infrastructure to produce measurable outcomes
- Elevated employee experience.
- Improved service reliability.
- Data-driven workplace performance.
Every solution is curated, scalable, and brand-aligned, without compromise.
We don’t publish our blueprint. We prove it in execution.
At First Contact, our performance isn’t accidental; it’s designed.
Behind every service is a proprietary delivery engine built to align people, space, and operations with your brand’s intent. Our model doesn't just support experiences; it anticipates them. It seamlessly connects hospitality, technology, and operational infrastructure to produce measurable outcomes
Behind every service is a proprietary delivery engine built to align people, space, and operations with your brand’s intent. Our model doesn't just support experiences; it anticipates them. It seamlessly connects hospitality, technology, and operational infrastructure to produce measurable outcomes
- Elevated employee experience.
- Improved service reliability.
- Data-driven workplace performance.
WHO WE WORK WITH
Trusted by Leading Brands. Proven Where It Matters.
We partner with Australia’s most respected firms across legal, finance, media, and property; transforming workplaces into performance environments.
Why clients choose First Contact:
Select Outcomes
We partner with Australia’s most respected firms across legal, finance, media, and property; transforming workplaces into performance environments.
Why clients choose First Contact:
- Tailored experience delivery that aligns with brand, culture, and space.
- Operational reliability at scale with consistent, measurable service outcomes.
- Proven uplift in engagement, satisfaction, and workplace performance.
Select Outcomes
- Improved employee sentiment and workplace pride across national legal clients.
- Strengthened brand presence and service consistency for media and banking HQs.
- Reduced friction and enhanced service continuity across large property portfolios.
Values: Guiding the Way We Work
- Loyal
- Excellence
- Accountable
- Respectful
- Collaborative
Our CLEAR Values: The Foundation of Excellence
At First Contact, our CLEAR values drive everything we do. They shape our culture, inspire our people, and guide how we deliver exceptional workplace solutions.
Click a Value point on the circle to know more.
Collaborative
- Definition: We achieve more together, valuing teamwork and shared ideas.
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Linked Traits:
- Curiosity: Encourages open-mindedness and the exchange of ideas for collective success.
- Individuality: Values each team member’s unique contribution while working as one.
- Why: Collaboration flourishes when individuality is respected and curiosity fuels teamwork.
Loyal
- Definition: We cultivate long-term relationships built on trust, integrity, and commitment.
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Linked Traits:
- Trust: Fosters strong, reliable relationships built on loyalty and integrity.
- Purpose: Demonstrates dedication to team and organizational goals, reinforcing long-term success.
- Why: Loyalty is rooted in trust and a shared sense of purpose, creating lasting bonds.
Excellence
- Definition: We pursue the highest standards in everything we do, constantly striving for improvement.
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Linked Traits:
- Ambition: Strives for continuous improvement and achieving the highest standards.
- Curiosity: Pursues innovation and seeks to learn and grow every day.
- Why: Excellence is driven by ambition and curiosity, ensuring consistent innovation and quality.
Accountable
- Definition: We take ownership of our actions and deliver on our commitments.
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Linked Traits:
- Purpose: Demonstrates a strong sense of responsibility and commitment to achieving meaningful goals.
- Trust: Encourages reliability and confidence in delivering results.
- Why: Accountability requires purpose-driven actions and trustworthiness to meet expectations.
Respectful
- Definition: We treat everyone with dignity and foster a culture of inclusivity.
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Linked Traits:
- Individuality: Embraces diversity and values every team member’s unique perspective.
- Trust: Builds a foundation of mutual respect and integrity in all interactions.
- Why: Respectful behaviour thrives on trust and individuality, fostering inclusivity and dignity.
At First Contact, these values aren't just ideals—they're principles that guide how we work with our clients, candidates, and each other everyday.
People First. Always Performing.
Our values guide how we hire, lead, and deliver across every workplace and client interaction:
- Experience is Everything – Every moment is a brand moment. .
- Precision & Accountability – We operate with clarity, care, and consistency.
- Progress Through Partnership – We solve challenges side by side with our clients.
- Elevate the Everyday – We turn routine interactions into meaningful experiences.
These values are embedded in every service, every space, and every team we deploy.
Join the Experience Movement via FC Nexus
Since 2009 we have built a global community of workplace professionals, curators, operators, and advisors who care deeply about people, performance, and brand.
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Through FC Nexus, our dedicated talent and alumni hub, you gain access to:
- Career opportunities across guest services, tech, advisory, and facilities.
- Exclusive learning, mentoring, and thought leadership
- A growing alumni network across Australia, Asia, and the United States Whether you're just starting out or levelling up, Nexus is your gateway to the future of work.
Whether you're just starting out or levelling up. Nexus is your gateway to the future of work.
Join FC Nexus View Open Roles