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First Contact is delighted to announce that our 111 Bourke St Australia Post Team has won the coveted 2016 FC Team of the Year award!
During the past year, the team has worked exceptionally hard to ensure consistent positive feedback was received, which was achieved through acting on the FC Genes every day to ensure clients and visitors receive fantastic service experiences.
The team has also worked hard to seamlessly incorporate additional team members into the service, in response to the higher utilisation of services on-site. Stability has been key in this, with the majority of the team having been at the site for 12 months or more.
In addition, the team also incorporated a Workplace Concierge model into the building, expanding the service to another floor. This was greatly appreciated by the client, and provided additional scope to the overall First Contact service experience.
Please join us in congratulating Vijay, Raj, Natalie and Rohan (Site Manager), pictured from left to right above with First Contact CEO Paul Schmeja.