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Today’s outstanding story comes courtesy of Ward, who is part of our Sydney Concierge Team. Ward has been instrumental at his site, setting up a community herb garden for all tenants to use.
The following example typifies Ward’s approach to customer service and genuine care to all who come into contact with him:
"My son (13 yrs) & I became separated as we walked from the Imax into town. My mobile was flat so I had no way of contacting him - I really needed to charge my phone & not keep walking, so I decided I would try the concierge desk of a building I was approaching. That's where I had the pleasure of meeting Ward! I expected him to say "sorry, can't help" but instead he offered me a charger, a bottle of water and some mobile phone tips!! I managed to contact my son & direct him to the desk where I was, where he was greeted by Ward and also given a bottle of water! I was so overwhelmed by Ward's helpfulness and kindness that I forgot about my anger towards my son for walking off in the first place. All the while, Ward did not neglect or ignore other visitors & customers. As a salesperson myself, I was very impressed with Ward's attitude & friendliness while maintaining his professionalism. I would like to extend my gratitude & thanks for your employment of great people!”
For his efforts while working for First Contact, Ward is a finalist in the 2016 CSIA ‘Customer Service Professional of the Year’ award category.
Keep up the great work Ward!