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Customer Service Week - Day 4

06-10-2016    By  First Contact  

Missed an entry in our CS Week series? Click to view Day 1, Day 2, or Day 3.

Today’s outstanding story comes courtesy of Ward, who is part of our Sydney Concierge Team. Ward has been instrumental at his site, setting up a community herb garden for all tenants to use.

The following example typifies Ward’s approach to customer service and genuine care to all who come into contact with him:

"My son (13 yrs) & I became separated as we walked from the Imax into town. My mobile was flat so I had no way of contacting him - I really needed to charge my phone & not keep walking, so I decided I would try the concierge desk of a building I was approaching. That's where I had the pleasure of meeting Ward! I expected him to say "sorry, can't help" but instead he offered me a charger, a bottle of water and some mobile phone tips!! I managed to contact my son & direct him to the desk where I was, where he was greeted by Ward and also given a bottle of water! I was so overwhelmed by Ward's helpfulness and kindness that I forgot about my anger towards my son for walking off in the first place. All the while, Ward did not neglect or ignore other visitors & customers. As a salesperson myself, I was very impressed with Ward's attitude & friendliness while maintaining his professionalism. I would like to extend my gratitude & thanks for your employment of great people!”

For his efforts while working for First Contact, Ward is a finalist in the 2016 CSIA ‘Customer Service Professional of the Year’ award category.

Keep up the great work Ward!

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