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For day three of Customer Service Week, we will share an excellent feedback story from one of our Melbourne-based teams, who are also finalists in the CSIA 'Customer Service Team of the Year' Award.
'I am a frequent user of the concierge services. In my role, my day is spent meeting with customers and suppliers on a daily basis, most at very short notice when negotiating service and supply contracts.
I just wanted to put on record and acknowledge the prompt and efficient job the team here do, each time accommodating and servicing my business needs and importantly delighting and welcoming our visitors.
This morning was a perfect example when I needed the team’s urgent assistance with a meeting room for a customer contract negotiation, called at very short notice. The team actioned it seamlessly and immediately. This certainly helped me focus on preparing for my meeting and a successful negotiation with the customer.
Excellent service like this should not go un-noticed in our busy and demanding times.
Please share my feedback and convey my thanks and gratitude to the team.'
The team approach to service excellence is something First Contact values very highly, and is often praised by clients, who are frequently left in awe of the attention they receive.
If you are interested in joining our ever growing national team, please feel free to view our careers page.