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5 Essential Aspects of Outsourced Managed Solutions

28-09-2016 by   First Contact

With many organisations choosing to outsource non-core positions and departments, it is important that they find an organisation that best suits their needs and culture. Everything from cleaning, catering, security and even reception and concierge services are fre

Humanisation in Corporate Services... Progression, not Regression

21-07-2017 by   First Contact

Determining how to best service tenants and staff in corporate buildings is extremely difficult. Changing needs and fads, along with constant innovation have meant that the idea of service and engagement is always evolving, either because it needs to, or simply because people get swept up in the

First Contact - Shaping the Continued Evolution of the Workplace

27-10-2017 by   First Contact

While introducing new concepts into organisations can be exciting, it is important to consider their ongoing management and co-ordination to ensure that staff first and foremost do not feel anxious or disgruntled about the change. To ensure that the change is constantly monitored, adjusted and im


02-03-2020 by   First Contact

John Ortner | Executive Director, at First Contact, sums it up well. &ldqu

Shifting Your Risk: Excellence in Outsourcing

03-03-2020 by   First Contact

The 3 components of a robust risk management framework for workplace services would comprise of: 1. The board requirements, 2. Customer experience delivery standards, and 3. Health, safety, and security protocols.

The board sets the tone. Your board evaluates risk around their organizatio

Consultation is Key – Change Management in the New Workplace

20-01-2021 by   First Contact

For many workers, being faced with a new situation – working from home – meant there was no precedent. This allowed individuals to set their own rules, procedures and ways of ‘getting things done’ – there were no office guidelines, protocol or routines to guide them.

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