With many organisations choosing to outsource non-core positions and departments, it is important that they find an organisation that best suits their needs and culture. Everything from cleaning, catering, security and even reception and concierge services are fre

Determining how to best service tenants and staff in corporate buildings is extremely difficult. Changing needs and fads, along with constant innovation have meant that the idea of service and engagement is always evolving, either because it needs to, or simply because people get swept up in the

While introducing new concepts into organisations can be exciting, it is important to consider their ongoing management and co-ordination to ensure that staff first and foremost do not feel anxious or disgruntled about the change. To ensure that the change is constantly monitored, adjusted and im

John Ortner | Executive Director, at First Contact, sums it up well. &ldqu