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First Contact’s Genes guide the company through every business decision and are the essence of our corporate culture. They reflect the personality of the organisation and provide a platform to grow, improve and prosper.
From a management perspective, our genes influence everything f
(Click here to view part one)
In part two of our in-depth look of the First Contact Genes, we discuss perhaps the major aspect which sets us apart from our competitors – Service Excellence.
Part 4 in our series on the First Contact Genes is a large reason why we continue to be recognised as an industry leader – Consistency.
Without the correct systems in place, it is extremely difficult to achieve consistent service standards, especially when co-ordinating over 180 sta
While working in hospitality is a great way to learn valuable teamwork skills and values, it is often seen as a stepping stone for those with the skills and ability to apply these in other industries. People who truly value service and enjoy the challenge it presents, generally have limited optio