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First Contact is now a Corporate Member of the Facilities Management Association

10-06-2016 by   First Contact

First Contact is pleased to announce that it is now a member of the Facilities Management Association (FMA) – the peak national industry body that supports and represents organisations tasked with building and operational management in Australia. The association ensures the needs of organis


Creating the Framework for Exceptional Service through the First Contact Genes (Part 3)

26-09-2016 by   First Contact

Missed a previous entry in this series? Click to view part 1 or part 2.


Congratulating our 2016 First Contact Team Member of the Year!

07-04-2017 by   First Contact

Marie deserves credit for building strong relationships and maintaining professional standards to her clients and staff. Her transparency ensures that all staff understand expectations and maintain confidence in the concierge team’s abilities. Marie constantly uses the FC Genes in her day-t


Announcing the Next Evolution of FC Management!

07-04-2017 by   First Contact

 

CEO Paul Schmeja is proud to announce this re-structure of the Leadership Team, in anticipation for continued growth into 2017. 
“We continue to be recognised as the true innovators of Workplace Services within the commercial property sector.  FC has p


ANNOUNCING OUR CONCIERGE OF THE YEAR - 2019!

21-12-2020 by   First Contact

This year, Nathan has taken Concierge Services within First Contact to another level, and has been instrumental in creating a collaborative ethos with other Concierge Team Members located at the top end of Collins St.

Nathan’s other achievements include organising what is surely


CONGRATS KENNY - OUR FEB TEAM MEMBER OF THE MONTH!

21-12-2020 by   First Contact

First Contact peers also had fantastic feedback about Kenny, who provides members of our support team with in-depth on-site training when covering the site.

Congratulations Kenny, and our nominees - Ankita, Mohammad


ADAPTING TO CHANGE

02-12-2020 by   First Contact

Then we get to work. 

SOLVING THE ‘NOW’

Our response has mirrored, to some extent, an approach highlighted by the Australian Institute of Company Directors (AICD). They state it is important to have two teams in response to a crisis – Our Cr


TEAM MEMBER OF THE MONTH - APRIL 2020

07-05-2020 by   First Contact

As part of our Support Team in NSW, Robert has impressed clients, tenants and colleagues - receiving feedback about his professional approach and exceptional service. Also recognising Ashleigh, who was nominated this month!


TEAM MEMBER OF THE MONTH - MAY 2020

21-12-2020 by   First Contact


CONNECTING SERVICE OUTCOMES TO ORGANISATIONAL STRATEGIC OBJECTIVES

16-03-2021 by   First Contact



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