Free your time to focus on your business

Outsourcing workplace operations to us improves your visitor and occupant experience, reduces your operational risks, and saves you money.

We make serious investments in our people, tools, and technology to increase the quality of your workplace experience.

Our knowledge management system provides our people with easy access to standard operating procedures, and our cloud-based workforce management platform enables our teams to manage rosters, log on and off for shifts, request help, and view their salary payments in one seamless system.

Our learning and development platform equips our people with the tools to develop the core competencies of managing the workplace for greater customer experience and employee engagement. Helping people craft their careers ensures they are motivated, understand the true purpose of their work, and know that their work makes a difference.

Strong individual and team performance is underpinned by a generous and wide-ranging reward and recognition program, and regular team and award events.

From the first contact, we curate engaging workplace experiences. We ensure your visitors feel welcome and valued, and your people feel supported, connected, and engaged.

We provide highly trained people who:

  • Read the play and step in early
  • Find, report, and follow up items requiring repair or replacement in the workplace
  • Solve issues at first point of call
  • Change style to suit the situation
  • Compare reality with mental models of excellence

Outsourcing workplace operations to us protects you from:

  • The HR headaches from managing an internal workplace operations team
  • Low levels of employee engagement
  • Breaches of Modern Slavery and Licencing requirements
  • Inability to access well trained service quality professionals
  • Poor cultural fit
  • Wasted management time
  • Balance sheet liabilities for non-core staff

And we save you money. Our investments in specialist processes reduce costs at multiple levels. Whether it’s in organisational design – say, hand-off points from FM to Workplace operations, collaborative partnership structures, or using transparent and flexible pricing models (not a fixed price) to adjust for changes in business needs and costs in service delivery, we’ll share with you our proven processes in reducing your costs.

Ours is a business focused on others; collaboration, care, and service excellence are ingrained in everything we do. Talk with us, and we'll help design the workplace operations solution you need.

Make the right impact in the areas you want
  • Guest Services
  • Visitor Experience
  • Reception
  • Concierge
  • Employee Engagement
  • Meeting Room Management
  • Mail Room
  • Catering
  • Events
  • Break Out Areas
  • Quiet Rooms
  • Temperature
  • Air Quality
  • Lifts + Escalators
  • Carparking
  • End of Trip facilities
  • Cleaning
  • Desk Management
  • Office Support
  • Space Utilisation
  • Visitor Registration
  • Contractors
  • Work Order Follow Up
  • Loading Docks
  • Hospitality + Event Management
  • AV Support
  • Switchboard and Call Services
Some of our clients

Our national Investa Property Group Concierge Team employed by out partner, First Contact, scored 100% in our recent tenant survey! Providing exceptional customer experience is at the core of everything Investa does.

Melanie Hopgood-Bould, Head of Occupant Experience at Investa, commented : "The Investa team is thrilled with the amazing customer service our concierges continue to provide for our building occupant.""Not only did our concierges score 100% for their service delivery in our recent Tenant Survey, but we also received fabulous feedback about each team member."

How can we help?

Create the career you want

We’re constantly discussing issues and opportunities. Subscribe to our regular insights into elements that impact occupiers of commercial space.

Please click the relevant location to show the contact form and send in your enquiry.