Staff and visitor experiences in your workplace are consistently positive and engaging
Ensure the 'tone' of your workplace aligns with your culture and brand

Benefits :

  • Positive impressions from your first contact
  • Visitors feel welcome and valued
  • Your people feel supported, connected, and engaged
  • Thoughtful design is translated into operational excellence
  • Prevent problems before they arrive - it is the Art of Anticipation

Operate the workplace you want.

We are experts in corporate real estate, facilities, and workplace at the strategic, tactical, and operational levels. Our guidance is based on a deep and broad experience in operating some of the largest property portfolios across the globe.

Whilst no problem is the same, we have seen the patterns, challenged the biases, and learned what to open, what to close, and what to change or improve.

We bring to each opportunity a diverse range of experiences, structured problem-solving skillsets, proven frameworks, curious mindsets, and elegantly designed solutions that help you take the shortest route to your optimal occupancy outcome.


Co-create a vision of your ideal, optimised workplace


Real estate, staffing, supply chain and management strategies to realise this vision


Create an implementation road map for you to launch


Provide you with the frame works and tools to measure success


Provide periodic, ongoing supoort to help you review, tweak and optimise

Our fresh set of eyes helps you :

  • Apply premium corporate hotelier experience into the office environment at every stage of your process - design, deliver, and operate
  • Obtain expert input and tools to support your real estate, facilities, and workplace teams - organisational design, workforce planning, required skillsets, talent identification and onboarding, performance management and measurement, development and training
  • Develop the business excellence frames, tools, measures, systems, and processes for your corporate real estate, facilities, and workplace operations
  • Define clear, measurable outcomes for the mangement of your occupancy portfolio
  • Implement a structured program to identify, challenge, and reduce your total cost of occupancy
  • Create business outsourcing relationships that align interests and increase collaboration, innovation and value
  • Build tools for understanding and measuring environmental and social impact

Vested® - Creating 'win - win' relationships

Vested is a business model, method, and mindset for creating highly collaborative 'win-win' business relationships in which both parties are equally committed to each other's success.

Based on award-winning research conducted by the University of Tennessee(UT) College of Business Administration and funded by the U.S. Air Force, Vested enables organisations to increase innovation and value in their business relationships. By working together and aligning interests, buyers and suppliers work to create a bigger pie, rather than spending time fighting over the existing pie.

First Contact is one of a globally select group of Vested Certified Deal Architects. We help buyers and suppliers of Real Estate, Facilities, and Workplace Management services navigate the entire transformation journey - from assessing if Vested is right for your relationship, through to creating and living a collaborative contract.

Great people offer more than skills. They're the heart of your organisation.

We’re experienced Corporate Real Estate, Facilities, and Workplace practitioners who find people with the mindsets, skillsets, and attitude to deliver the occupancy solutions you need. We provide quality candidates across a range of positions that add value to our clients.

First Contact gives you the edge for talent acquisition. We’re a well-connected partner that uses market insights, extensive salary data, AI-based tools, and a database of more than 25,000 professionals to help you find and assess great candidates at every level throughout your workplace.

We provide workplace experts on short or long-term engagements – under your management or ours.

Our process:

Define The outcomes you want from your workplace

Identify The skills needed to meet these outcomes

Find Suitably skilled and culturally aligned people

Free your time to focus on your business

Outsourcing workplace operations to us improves your visitor and occupant experience, reduces your operational risks, and saves you money.

We make serous investements in our people, tools and technology to increase the quality of your workplace experience.

Our knowledge management system provides our people with easy access to standard operating procedures, and our cloud-based workforce management platform enables our teams to manage rosters, log on and off for shifts, request help, and view their salary payments in one seamless system.

Our learning and development platform equips our people with the tools to develop the core competencies of managing the workplace for greater customer experience and employee engagement. Helping people craft their careers ensures they are motivated, understand the true purpose of their work, and know that their work makes a difference.

Strong individual and team performance is underpinned by a generous and wide-ranging reward and recognition program - myFC Rewards and regular team and award events.

From the first contact, we curate engaging workplace experiences. We ensure your visitors feel welcome and valued, and your people feel supported, connected, and engaged.

We provide highly trained people who:

  • read the play and step in early
  • find, report, and follow up items requiring repair or replacement in the workplace
  • solve issues at first point of call
  • change style to suit the situation
  • compare reality with mental models for excellence

Outsourcing workplace operations to us protects you from:

  • The HR headaches from managing an internal workplace operations team
  • Low levels of employee engagement
  • Breaches of Modern Slavery and Licenscing requirements
  • Inability to acces well trained service quality professionals
  • Poor cultural fit
  • Wasted management time
  • Balance sheet liabilities for non-core staff

And we save you money. Our investments in specialist processes reduce costs at multiple levels. Whether it is in organisational design - say, hand-off points from Facility Managers to Workplace operations, collaborative partnership structures, or using transparent and flexible pricing models (not a fixed price) to adjust for changes in business needs and costs in service delivery, we will share with you our proven processes in reducing your costs.

Ours is a business focused on others; collaboration and service excellence are ingrained in everything we do. Talk with us, and we will help you design the workplace operations solution you need.

Some of our clients


Blog Image
How to cut occupancy costs and optimise value

Are you struggling to understand the value of your investments in the workplace? Do you need more data on how your space enables better organisational performance?

by John Ortner   |  07 November 2021

Create the career you want

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