CONCIERGE SERVICES

Lobby Engagement with a Competitive Edge

With First Contact’s background in premium hospitality, it makes sense that we offer unrivalled concierge services within the corporate industry. By leveraging off connections gained as hoteliers, we can give your staff access to exclusive access to events, restaurants and accommodation, just like a premium hotel.

Visitor Escorting

Ownership over entire lobby area with an approachable and proactive team

Provide hotel managed solution, like for like service with luxury hotel

Site-wide dry cleaning services administration

Greet all visitors using the approach, greet & farewell principles and assist with directions, locations and access

Manage general enquiries

Researching and staying up-to-date with local information

Administer and manage the use of the concierge email account

Manage service requests and maintain accurate logs for invoicing purposes

Booking flights for clients and printing boarding passes

Promote retail tenancies in the premises and surrounding area

Create a Community Concierge for all customers, retail providers and building staff

Attendance and support at building events, meetings and training days as requested by building management

Promotion and execution of special events

Establish 5 star rapport with all tenants, EAs and Executive Receptions

Box office, theatre, concert, sports and cinema ticketing

A proactive approach to occupier and visitor liaison and appropriate follow-up to requests

Fine dining, restaurant referrals and reservations

Limousine, private car services and reservations

Accommodation bookings using preferred rates

Contact us to arrange a consultation to see how your lobby areas can become the cornerstone to creating an inviting building community.





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