A Melbourne-based Concierge service company has caused disruption to traditional service models throughout the building management and hospitality industries with the introduction of professional five-star hotel concierge services into key corporate facilities throughout Melbourne, Sydney, Brisbane and Perth.
The company -- First Contact -- is showing that the hospitality skills gained from hotel training can be used in a corporate context as a basis for excellent customer service delivery. And the corporate sector, eager to support their own professional reputations, can’t get enough!
“It’s a well-known fact in the world of luxury hotels that the most influential person for an organisation is the one who makes the first contact with the customer. So why wouldn’t companies want this for their business – which First Contact believes proves that five star hotels are not the only place for high end service”, said First Contact CEO- Paul Schmeja.
Since 2007, First Contact has been recruiting the best luxury hotel personnel and placing them in front-of-house positions in major corporate office buildings throughout Australia and now the pioneering group is planning expansion into Asia – where there is huge demand.
Corporate Concierges operate much like those in a hotel but unlike hotel guests staying a few nights, their corporate customers are permanent residents – office workers and executives who come to rely on the Concierge to support them when their professional lives get too busy.
“The term ‘Concierge’ is generally understood but often misused - so it is our mission at First Contact to educate the corporate sector on what the term actually means and what level of professionalism and service should be expected when you get a good one&rdq