What were you looking for?
After nearly 8 years working in a 5 star hotel I was looking for a new challenge that allowed me to continue using my guest service skills and experience but in a corporate environment. I wanted to take the next step in my career, manage a larger team and input systems and processes I had previously learned to improve the operations within First Contact.
What did you find? A welcoming company that started off like a small family based in Melbourne and has now grown into a much larger family on a national scale. First Contact gave me their support to make changes within my area and recruit staff who have excelled in hospitality in other roles. As a team, we were able to improve our operations offered to our client to ensure a consistent and professional level of service was achieved. First Contact offers an excellent culture that has been maintained as the company has grown and allows all employees a much appreciated work life balance.
How did you succeed? We worked closely with the client to produce a standard of service above their expectations and deliver a 5 star product within a corporate world. First Contact management have always supported my decisions and allowed me to develop my role into what it is today. We have continued to implement new procedures over time to keep the company growing towards long term success.