Glenn began his hotel career in London in 1997 at The Landmark London Hotel and the Metropolitan, Park Lane. After 6 years of work and travel he returned to a Concierge role at the Hotel Windsor in Melbourne in 2003. In 2005, Glenn moved to The Langham Melbourne as the Assistant Chief Concierge and in 2009, started his First Contact career as the Concierge at the ANZ Centre Melbourne. Since 2013 has held the position of State Manager for Victoria and Western Australia with First Contact. Glenn has been nominated for numerous service awards during his career, with the highlight being his introduction in to the prestigious Les Clef’s d’Or Australia.