Company Overview

First Contact has been at the forefront of service innovation since 2006. Borrowing a unique ethos from the premium hotel sector, everything from our service promise, to our genes, non-negotiable standards and culture are derived from the ultimate in premium hotel experience, redesigned for the commercial property sector.

Our exceptional service delivery stems from a three-tiered management approach, which incorporates systems, talent and culture. With a complete buy-in from staff of all levels, our service results are both uncompromised and unparalleled in the industry.

Client Testimonials

Thank you so much to you and your team for looking after us during the negotiations. You were always so accommodating and I you all know went out of your way to make life as easy as possible over the last 6 weeks. I know everyone is extremely grateful for the professionalism and efficiency of you and the Level 10 Team. "

General Manager Human Resources (National Client)

I would like to provide feedback for Tony in the Concierge services. I have had the pleasure of dealing with Tony on several occasions and he has been nothing but helpful, going above and beyond to help me every time. I can’t express how good his service is!. "

Building Manager (National Client)

" Events are always “a breeze” when you guys have our backs - THANK YOU SO MUCH! "

Group GM – Property (Premium Banking Client)
" In terms of feedback, you should be incredibly proud of Aaron. He was passionate, articulate, knowledgeable and an excellent ambassador for our brand (and by default yours as well). He has, quite literally, set the benchmark for what we would like to see in our new building.” 
VIP Visitor (Premium Banking Client)

Meet our Leadership Team

With over 100 years of combined hospitality experience, First Contact are the leaders in service innovation. Our Service Leadership Team can customise a solution to your business, which will transform your perception of service.




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