While working in hospitality is a great way to learn valuable teamwork skills and values, it is often seen as a stepping stone for those with the skills and ability to apply these in other industries. People who truly value service and enjoy the challenge it presents, generally have limited options outside of the inconsistent shifts, weekends and poor work-life balance it presents.
With corporate hospitality services now entrenched in many multi-national organisations, there are now many opportunities for service professionals to seek out stable working hours, giving them more flexibility and control of their personal lives.
A company such as First Contact, which provides service-centric experiences to corporate buildings and organisations looking to increase their on-site engagement levels, caters to exactly that – seasoned hospitality professionals looking to advance their career and bring the work-life balance back in their favour.
Managing an employee’s transition into the corporate world is not as simple as taking a hospitality veteran out of a hotel, and putting them behind a desk of a corporate building. It takes strong management systems and an experienced support network to ensure they receive adequate nurturing and development.
The first step is recruitment. It is imperative to understand that not everyone is suitable for the corporate environment, and that different clients have varied needs – both in terms of experience and personality.
Regular training is also important – all First Contact team members undergo an initial induction, as well as ongoing training suited to their needs and career aspirations with the company. The training targets fundamental differences between hotels and the corporate sector, including the level of professionalism required, and the fact that interactions are generally ongoing, allowing for rapport to be built with regular clients and visitors.
A set of standards, facilitated by First Contact Management and Site Leaders ensure that staff have a clear understanding of expectations, thus creating a consistent approach to every service encounter. These are designed to be achievable by all staff, and measureable across the entire organisation.
Rewards & recognition is also vital, not only during the initial transition, but throughout an employee’s tenure with First Contact. For new employees, it can provide a great sense of confidence knowing that they are on the right track with their transition, which can seem like a daunting career change at first. It also serves as a timely reminder to existing staff as they continue to impress and hold the First Contact standards close to their heart.
Career development also needs to be expertly managed. By opening up forums and dialogue, presenting staff with an opportunity to discuss their goals and providing open, honest feedback, First Contact creates opportunities for staff to shape their career the way they want to.
First Contact also understands that the long-term relationships that staff create sometimes provide seasoned First Contact veterans with an opportunity to move into roles with our clients. This is embraced, and seen as a reflection of service levels provided.
While shifting industries is generally a daunting proposition, having the right organisation behind you is important in negotiating such a change. Should you feel the time is right to transfer your hospitality skills into the corporate sector, so that you can regain that all important work-life balance, click here view our current employment opportunities.