EMPLOYEE ENGAGEMENT - YOUR BLUEPRINT FOR SERVICE QUALITY

16-12-2019    By  First Contact  

The definition of service has undergone a full revolution over recent years. Early on, we saw the introduction of a “hotel-like” outsourced workplace services model - that set the benchmark for service standards in the corporate real estate sector.

The advent of “community” technology predicted the demise and replacement of a full-service model with self-service “booths”. This strategy was always going to be flawed - as technology is an enabling tool, certainly not a replacement for service, and today the full-service model is still the industry norm and standard.



Announcing our Team Member of the Year for 2019 - Adam!

13-12-2019    By  First Contact  

Drumroll....

Announcing our Team Member of the Year for 2019 - Adam - Chief Concierge for ANZ in Melbourne!

This year, Adam has been instrumental in coordinating ANZ's front of house service transition to their new building in Docklands on behalf of First Contact.



CONGRATULATIONS OPTUS NSW - OUR 2019 TEAM OF THE YEAR!

11-12-2019    By  First Contact  

Congratulations to our OPTUS Macquarie Park Team – winners of this year’s FC Team of the Year award! An amazing achievement considering the number and quality of nominations we received!





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