With many organisations choosing to outsource non-core positions and departments, it is important that they find an organisation that best suits their needs and culture. Everything from cleaning, catering, security and even reception and concierge services are fre
Determining how to best service tenants and staff in corporate buildings is extremely difficult. Changing needs and fads, along with constant innovation have meant that the idea of service and engagement is always evolving, either because it needs to, or simply because people get swept up in the
While introducing new concepts into organisations can be exciting, it is important to consider their ongoing management and co-ordination to ensure that staff first and foremost do not feel anxious or disgruntled about the change. To ensure that the change is constantly monitored, adjusted and im
John Ortner | Executive Director, at First Contact, sums it up well. &ldqu
The 3 components of a robust risk management framework for workplace services would comprise of: 1. The board requirements, 2. Customer experience delivery standards, and 3. Health, safety, and security protocols.
The board sets the tone. Your board evaluates risk around their organizatio