Welcome to the new FC! First Contact website now live!

19-05-2016 by   First Contact

First Contact is excited to announce the launch of our new website! With the most important aspect of our company being our team members, visitors to the site can now catch a glimpse of just how engaging and professional First Contact employees are through the site’s imagery.



FIRST CONTACT TO ENGAGE IN HEALTHY COMPETITION THROUGH THE GLOBAL CORPORATE CHALLENGE

19-05-2016 by   First Contact

In an effort to promote a healthier working life for employees, the First Contact Team will be participating in the 2016 Global Corporate Challenge (GCC).

The GCC was founded in Melbourne in 2003 as a


First Contact Raises the Bar Again with New Training Program!

02-08-2016 by   First Contact

First Contact (FC) has just launched a brand new proprietary training program, The Secret of Our Service, in Melbourne, Sydney and Brisbane. Working again with the fantastic team from our training partners People Reaching Potential, we have refined our core programs to better ref


First Contact Celebrates 10 Years of Providing Exceptional Service!

01-09-2016 by   First Contact

Today we officially recognise the 10th anniversary of First Contact.

The FC Service Model was launched on the 1st September 2006, at Freshwater Place in Melbourne.

10 years later, we still provide our exceptional service to Freshwater Place, and our Concierge Zalia has been w


Another WOW moment for First Contact!

29-11-2016 by   First Contact

First Contact would like to congratulate Ahmed Belrhachi for winning the 2016 ‘Most Inspiring Front Liner’ WOW Award!

During his time at First Contact, Ahmed was instrumental on several FC sites, and was the winner of the Customer Service Institute of Australia’s ‘


Announcing the 2016 First Contact Team of the Year!

08-12-2016 by   First Contact

First Contact is delighted to announce that our 111 Bourke St Australia Post Team has won the coveted 2016 FC Team of the Year award!

During the past year, the team has worked exceptionally hard to ensure consistent positive feedback was received, which was achieved through acting on the


CONGRATULATIONS PETER!

11-10-2019 by   First Contact

A fantastic achievement by a great team member. We helped him celebrate in style with doughnuts!


WE'RE LAUNCHING A NEW NEWSLETTER!

23-10-2019 by   


ANNOUNCING OUR CONCIERGE OF THE YEAR - 2019!

10-12-2019 by   First Contact

This year, Nathan has taken Concierge Services within First Contact to another level, and has been instrumental in creating a collaborative ethos with other Concierge Team Members located at the top end of Collins St.

Nathan’s other achievements include organising what is surely


CONGRATULATIONS OPTUS NSW - OUR 2019 TEAM OF THE YEAR!

11-12-2019 by   First Contact

Led by Tammy and Calum, the entire team has really gone above and beyond to ensure OPTUS’ staff have received fantastic service all year. They are receiving great feedback on a daily basis, and continually implement new ideas and strategies to ‘rai


Announcing our Team Member of the Year for 2019 - Adam!

13-12-2019 by   First Contact

He has worked tirelessly to ensure this process has been as smooth as possible, and has created a fantastic and respectful culture within his team, one that embodies First Contact's values.

No challenge is too great for Adam - he responds calmly, with only a positive outcome for the clien



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