In today’s business environment, service is king. Social media and sharing has made it extremely easy for individuals to investigate other’s opinions of companies, small or large, making every interaction a possible deciding factor on whether your next potential customer decides to ta
We are excited to announce that FC (and some of our fantastic team members) are finalists for the Customer Service Institute of Australia's (CSIA) 2016 Australian Service Excellence Awards (ASEA
Did you know that this week (3rd-7th of October) is Customer Service Week (CS Week)?
CS Week is an international celebration of the importance of customer service, and of the professionals who serve and support customers on a
Missed part one? Click here.
Our second Service Leading Moment in celebration of Customer Service Week details an example of truly going above and beyond:
For day three of Customer Service Week, we will share an excellent feedback story from one of our Melbourne-based teams, who are also finalists in the CSIA 'Customer Service Team of the Year' Award.
'I am a frequent user of the concierge services. In my role, my day is spent m
For the final day of Customer Service Week, we are sharing another amazing feedback story from a team member who is also a finalist in the CSIA 'Customer Service Professional of the Year' award - Misuk.
In addition to being a valuable source of inspiration for the First Contact
Innovation within concierge services can take many forms. Everything from a new app or piece of technology, to a process redesign can be seen as an innovation, but does it all equate to higher levels of service and engagement?
On its own, innovation is simply a means of trying something n
Our final blog on the First Contact Genes addresses an aspect that is easily overlooked or taken for granted by many organisations, but which is vital and must be nurtured in order to ensure success – collaboration.
Collaboration at First Contact is highly valued an